Home Health Aide

Montefiore · $18.50–$21/hr (stated in the posting)

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• JOB SPECIFIC COMPETENCIES: Demonstrates the required job specific technical/professional knowledge, skills and abilities. * 1. Provides personal care, or assistance in personal care, to patients in their homes, incorporating all aspects of personal hygiene such as bathing, shampooing, grooming, skin and foot care. 2. Performs other health-related tasks such as feeding, meal preparation, transfers, ambulation, and assistance with the Home Exercise Program as developed by the rehabilitation therapist. Also performs shopping, laundry and/or light homemaking activities when designated. 3. Conducts patient measurements: weight, temperature, pulse, respirations, when instructed per the Home Health Aide Care Plan. 4. Keeps accurate and timely records of visits and activities performed, and reports changes in patient condition to Community Health Nurse or Nursing Supervisor in a timely manner. 5. Performs routine office tasks when not assigned to patient care.
• Employee Performance Standards A. CUSTOMER SERVICE: 1. Demonstrates the ability to create a positive interaction with the customer. 2. Demonstrates positive communication with people of different cultures, values and beliefs. 3. Demonstrates the ability to acknowledge customer concerns and takes corrective action. 4. Demonstrates compliance with identified customer service behaviors. 5. Provides escort to customers when necessary.
• PERFORMANCE IMPROVEMENT: 1. Participates in Department/Hospital-wide activities which improve processes and/or outcomes. 2. Utilizes resources to maintain and improve self development and knowledge. 3. Complies with licensure and/or certification requirements. 4. Participates in annual competency assessment.
• BUDGET: 1. Demonstrates fiscally prudent use of equipment and supplies. 2. Utilizes charge process for supplies/equipment.
• PROJECTS/ASSIGNMENTS: 1. Completes projects/assignments within projected time frames and expectations.
• B. MISSION/STRATEGIC PLAN: Participates in activities which support the mission of the hospital.
• Hospital-Wide Standards A. Organizational Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including: WORKING TOGETHER “I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.” • Place team success above individual recognition. • Be receptive to new ideas and approaches within my workplace. • Offer assistance generously without hesitation. EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.” • See projects through to ensure completion. • Problem solve with patients, family members, and other employees. • Follow up to ensure a resolution. COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.” • Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”? • Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) • Use positive communication in my tone of voice, body language, and choice of words. • Respond to e-mails in a courteous manner, with-in twenty-four hours. APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times”  Maintain a clean, neat, and professional appearance which adheres to the hospital dress code policy.  Promote and adhere to Montefiore Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients, families and visitors. RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.” • Respond to patient call lights and ask if I can assist. (No Pass Zone). • Respond empathetically. • Apologize for delays and concerns. EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.” • Anticipate and address my patients’, families and visitors needs. • Avoid negativity and exhibit a “can-do” attitude. • “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community. • Exit elevators to accommodate our patients’ first. • Acknowledge people in the hallway by smiling and making eye contact. • Help lost guests and new employees by escorting them to their destination.

• High School Required or
• GED Required
• Must have automobile Upon Hire Required
• Valid NYS Auto Insurance Upon Hire Required
• Telephone Upon Hire Required
• Eligibility for employment validated by Criminal History Record Check Upon Hire Required
• Home Health Aide Certificate Upon Hire Required or
• Successful completion of the NYS approved Home Health Aide Training Program. Upon Hire Required
• Valid NYS Driver’s License Upon Hire Required

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