Order And Data Entry Rep
Rust-Oleum · Vernon Hills
Job Title: Order and Data Entry Rep
Location: Vernon Hills, IL
Department: Customer Service
Reports To: Supervisor, Customer Service
Weekly Schedule: Monday-Friday 8:00am - 4:30pm
JOB PURPOSE:
As our Order and Data Entry Rep, you’ll be reviewing, verifying and entering our customers and our sales representatives orders into the system in a timely and accurate manner. You’ll need strong attention to detail to catch errors and discrepancies when processing sales orders. Communicate with various departments ensure on-time deliveries..
RESPONSIBILITIES:
- Identify appropriate customer account number prior to manually entering customer purchase order.
- Enter manual orders into SAP system within 24 hours of receipt.
- Respond to requests: identifying discrepancies or problems related to orders.
- Provide appropriate pricing or customer service rep documents needed for correction.
- Provide clear and concise notes within the order with corrections needed by pricing team or CS Rep
- Confirm customers' name, address, and billing information are correct. Verify product numbers and specifications of items to be purchased, and enter this information on order documents.
- Check inventory records to determine the availability of requested merchandise.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Receive and respond to customer complaints.
REQUIREMENTS:
- 10-Key experience by touch
- Prior order entry/customer service experience
- Basic understanding of Excel and Word. SAP a plus
- Strong attention to detail
- Ability to prioritize workload and handle work with a sense of urgency
- Effective written and verbal communication skills
- Must be able to work well with others/good team player
Pay: $21 - $23/hr
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year.
You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class
As our Order Entry Rep, you’re there to enter customer and sales representative orders into the system. To thrive in this role, you must have some customer service experience and be detailed oriented. Solving challenges is the very foundation of who we are. After all, in the beginning, our founder, sea captain Robert Fergusson, didn’t particularly care about paint. When he founded our company in 1921, he just wanted to keep his ship intact and stumbled upon a valuable solution. Today, that discovery is Rust-Oleum Corporation. The same passion that drove the Captain to spend his next few years creating the world’s first rust-preventative paint still drives us today. When we see a problem, we work diligently until we’ve perfected a solution, which has led to some of the most cutting edge, durable and innovative products in the industry. Our creative and talented team of over 2000 people across every corner of the world, help us remain the global leader in protective paints and coating