HHS Service Desk Technician

SAIC · Broomfield

SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO.

This is a Hybrid role requiring 3 days minimum in office.

What We Do

We are the front line of contact for technical issues and questions for the US Department of Health and Human Services. We support our client in many different ways such as telephone calls, chat, email, and online requests.

Who We Are Looking For

We are looking for people with a great work ethic, an enthusiasm for technology, and are constantly learning new things. You also need to have wonderful people skills and can work with professionals that have varying levels of technical expertise.

Responsibilities

Provide excellent customer service to professional end users
Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests
Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issue
Support commercial and agency specific applications and software
Support operating system and internet browser issues
Support desktops, laptops, mobile devices, printers, scanners, and other hardware
Support network infrastructure issues affecting end users
Assist with password resets and account unlocks
Assist with set up, installation, and configuration of hardware and software
Diagnose, isolate, and resolve issues with network connectivity, wired and wireless
Assist with creating and updating documentation, written instructions, and knowledge base articles
Utilize an incident tracking system to create, work, and resolve tickets
Clearly document description of issue and troubleshooting work done for escalation, review, and audit purposes
Effectively determine when to escalate issues to specialist teams
Communicate with supervisors, peers, and end users to effectively solve issues
Follow all company and department policies and procedures

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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