Helpdesk Administrator (Digital Ecosystem)

SAIC · San Diego

SAIC is seeking a motivated Helpdesk Administrator to support day-to-day IT operations, end-user support, account management, system troubleshooting, and technical issue resolution across enterprise and mission-focused environments. This role will work alongside system administrators, cybersecurity engineers, infrastructure personnel, and program stakeholders to help maintain reliable, secure, and responsive IT support for users and technical teams. The candidate will assist with hardware and software troubleshooting, workstation support, access requests, ticket tracking, documentation, vulnerability remediation support, and general system administration activities. The role requires strong customer service, organization, communication, and problem-solving skills, along with the ability to learn quickly in a dynamic government and defense-related technical environment.

THIS IS AN ONSITE ROLE IN SAN DIEGO, CA. WITH UP TO 5% OF TRAVEL INVOLVED.

JOB DUTIES:

Provide helpdesk and end-user support by responding to technical issues, troubleshooting user problems, documenting resolutions, and escalating complex issues to system administrators, cybersecurity engineers, or other technical teams as needed.
Support workstation, laptop, peripheral, printer, mobile device, and software troubleshooting by assisting with installation, configuration, updates, connectivity, and general maintenance activities.
Assist with user account administration by supporting account creation, access requests, password resets, group membership updates, permissions changes, and access control coordination in accordance with approved processes.
Support ticket management activities by creating, updating, tracking, prioritizing, and closing support tickets while maintaining clear documentation of user issues, actions taken, and final resolutions.
Assist with system administration tasks by supporting patching, software updates, endpoint configuration, inventory tracking, license tracking, hardware refresh planning, and End-of-Life documentation.
Support cybersecurity and compliance activities by assisting with vulnerability remediation, endpoint security checks, system hardening actions, security awareness, and documentation needed to maintain secure operating environments.
Coordinate with system administrators, cyber engineers, infrastructure teams, and end users to resolve technical issues, communicate status, and ensure support actions are completed in a timely and organized manner.
Maintain accurate technical documentation, troubleshooting procedures, user guides, asset records, and knowledge base articles to improve helpdesk efficiency and support continuity across the team.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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