ServiceNow Developer

SAIC · Springfield

SAIC is seeking a skilled and motivated ServiceNow Developer to join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement of ServiceNow workflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards.

This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals.

All work must be performed on-site in Springfield, VA.

Key Responsibilities:

Design and Development:  Develop and customize ServiceNow applications, modules, and workflows to meet business and operational requirements, leveraging modern best practices
Platform Configuration:  Configure ServiceNow components, including UI policies, business rules, client scripts, workflows, ACLs, and system properties, to enhance platform functionality and usability
Integration Management:  Design and implement integrations between ServiceNow and other enterprise systems and data sources using APIs, middleware, and scripted solutions
Custom Applications:  Build custom ServiceNow applications and modules to address unique organizational needs, providing scalable and efficient solutions
Automation & Optimization:  Create and maintain automated workflows, streamline processes, and identify opportunities to improve service delivery through automation
Troubleshooting & Maintenance:  Perform diagnostics, issue resolution, and platform upgrades while minimizing service disruptions and ensuring system security
Documentation:  Create and maintain technical documentation, including design specifications, workflow diagrams, and operational procedures for ServiceNow configurations and applications
Stakeholder Collaboration:  Work closely with stakeholders, project managers, process owners, and technical teams to translate business requirements into tailored platform solutions
Quality Assurance:  Conduct testing and validation of ServiceNow configurations and custom applications to ensure performance, scalability, and compatibility with organizational standards
User Support:  Provide support and training to end-users and administrators, ensuring optimal use of the ServiceNow platform and expanding platform adoption

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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