Professional Services Technical Installer
NCR Atleos · United States
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.
Professional Services Technical Installer
Location: virtual
Travel: 90% travel
About NCR Atleos Telecom and Technology – Optical Practice
NCR Atleos is a global leader in enterprise network services, delivering comprehensive solutions that support the deployment, management, and optimization of modern, cloud-native, and virtualized networks. Operating in over 160 countries, the Telecom and Technology (T&T) division is recognized for its high first-visit resolution rate and multi-vendor expertise.
The Optical Practice within the T&T division focuses on high-performance optical networking solutions, supporting OEM clients with the design, installation, and maintenance of ISP infrastructure. Working with each OEM in the DWDM long haul and Metro network we install and upgrade transport telecom equipment with integrity and quality. Work is performed in Central offices and Huts throughout the US with a presence around the world. Geared toward Telecom, the position does not entail services to the house or business such as IT/AV, PBX, CCTV, VoIP or ATM. This position requires a good attitude and aptitude and offers potential for growth in the industry.
Key Areas of Responsibility:
- Daily reporting (project number, site, hours on-site, hours travel, etc.)
- Weekly and on time expense submission.
- Project specific reporting in customer databases or Excel (self-audits, weekly updates, milestone reporting, etc.).
- Escalates project issues and risks by interfacing with project personnel to include customers, and suppliers
- Monitor implementation in accordance with time, cost, and quality/standards
- Assist upon request Engineering Dispatch Service.
- Maintain access status, updating and increasing as needed
- Maintain training records, updating and increase as needed
- Maintain deployment tools and software (including certifications and calibrations)
- Lead and supervise work onsite
- Understand and use established safety practices
- Understand quality requirements and can implement quality control processes based on OEM technical practices and end customer Best Practices.
- Perform power verification and preliminary hardware testing by use of proper testing tools.
- Addition or removal of common systems equipment hardware.
- Addition or removal of wiring and connections (on non-working equipment only).
- Commissioning and testing of OEM equipment to the photonic layer.
- Read and stay current on installation documentation.
- Can perform inventory from Bill of Material (BOM)
- Read and interpret engineering specs, prints, and drawings.
- Understand the Scope of Work (SOW) and write comprehensive Job Change
- Demonstrate proper use of telecom and fiber transport tools.
- Perform all physical and mechanical installation activities.
- Maintain on-site job records and administration tracking.
- Perform power and grounding installations on equipment within a power bay or fuse and alarm panel.
- Understanding of -48V power principles and terminations.
- Ability to work safely around enclosed power bays with live equipment
- Understands power cable types
- Lead verification/continuity testing.
- Can point out power cable size issues for voltage drop and length.
- Perform power verification and power-up of OEM equipment.
- Manage logistics and execute physical installation of hardware on one or multiple sites.
- Perform preliminary hardware testing in an out of service environment.
- Can perform C&P as a standalone up to the Photonic layer.
- Can perform troubleshooting with use of test sets i.e. BER, OTDR etc.
- Lead site teams (Site Team Leader assignment) managing others to ensure proper installation.
- Verify completion of service delivery
- Redlines
- Job Cost Overages
- Quality
Qualifications Required:
- Must have a minimum of 3 years accumulated experience or equivalent as determined by the Installation Supplier’s training process and demonstrated to the TC representative upon request, proficiency in the system (Familiar with Telcordia). In addition, must have obtained Telcordia Skill level 1, 2, and 3.
- Familiarity with TELCORDIA GR-1275 standard
- Experience with DWDM Long Haul equipment
- Familiarity with -48V POWER
- Familiarity with Infinera (Nokia) equipment
- Familiarity with fibers and fiber scoping
- Ability to perform work operations or job activities without supervision.
- Ability to adhere to and show company policies and procedures
- Ability to demonstrate good analytical and problem-solving skills and communicate results in a professional and structured manner.
- Ability to work in a 10ft environment.
- Ability to work in tight spaces and aisles under 3ft wide.
- Ability to use a Personal Computer and various software applications (including but not limited to Outlook and Microsoft Office (Word, Excel, etc.)
- Travel away from home for several weeks on demand as required
- Night shift work required upon demand.
- Physically lift a minimum of 25 pounds (12 kilos)
- Conduct work assignments, communicate, dress and assist customer in a professional manner.
- Shall have the ability to train lower skill levels, give proper feedback and have performed items in lower skill level requirements.
- Ability to identify proper installation in accordance with manufacturer technical manuals and customer best practices.
- Must be able to evaluate other technicians’ performance:
- Skill level evaluations (Installation skill levels)
- Provide shadowing and hands on training
#LI-CB1
#LI-REMOTE
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.