E-commerce Merchandising Executive
New Balance · Seoul
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
POSITION SUMMARY
New Balance Korea is launching its ecommerce business to deliver a premium digital experience to Korean consumers. The E-commerce Merchandising Executive plays a key supporting role in executing end-to-end product launch operations, site merchandising, and PDP enhancements. This position ensures accurate product setup, monitors inventory health, and provides foundational product performance analysis to support strategic decision-making. Additionally, the associate collaborates closely with cross-functional teams and assists in reporting, process documentation, and IT-related project support to enhance site functionality and overall business performance.
KEY RESPONSIBILITIES
Product Management Support
- Support end-to-end product launch processes across e-commerce channels, ensuring timelines are met.
- Execute product setup, price updates, and launch readiness in alignment with brand and e-commerce calendars.
- Monitor inventory levels and proactively flag risks such as low stock or potential stock-outs.
- Track product availability and contribute to improving inventory turnover.
Site Merchandising Operations
- Execute product display, categorization, and sorting in line with merchandising strategies.
- Support on-site merchandising updates for launches, campaigns, and seasonal initiatives.
- Conduct regular checks to ensure product content accuracy across categories and PDPs.
- Coordinate with internal teams to align product, pricing, and promotion information.
Product Performance Analysis
- Track and report on key product KPIs (sales, conversion, sell-through, stock levels).
- Identify early trends and basic performance issues and share actionable insights.
- Support data preparation for buying, forecasting, and assortment optimization.
PDP (Product Detail Page) Enhancement
- Support optimization of PDP content including product descriptions, images, and size guides.
- Monitor PDP performance and suggest improvement opportunities.
- Coordinate with creative and UX teams to maintain PDP quality standards.
Reporting & Monitoring
- Prepare regular reports on sales, inventory, and merchandising performance.
- Maintain documentation and support ongoing process improvements for merchandising workflows.
IT / Project Support
- Assist in e-commerce platform enhancements and product-related feature launches.
- Work with IT and CS teams to track and resolve product or PDP-related site issues.
- Participate in UAT for product setup, search, and filtering enhancements.
Cross-Functional Collaboration
- Collaborate with Digital Experience teams to improve navigation, filtering, and product discoverability.
- Work with merchandising, logistics, and customer service teams to ensure product information accuracy.
REQUIREMENTS FOR SUCCESS
- 2 to 4 years of experience in ecommerce, retail or related fields.
- Solid understanding of retail/ e-commerce industry and product/inventory flow.
- Familiarity with e-commerce platforms and digital solutions such as SFCC, Google analytics.
- Comfortable working in English (business-level fluency) and collaborating cross-functionally
PERSONAL ATTRIBUTES
- High EQ in working with cross function/cultural partners.
- Excellent interpersonal and communication skills (oral and written)
- Team player and the ability to work independently
- Ability to work in a fast-paced, collaborative environment.
- Entrepreneurial & result-driven
- Ability to work collaboratively across teams and manage multiple projects simultaneously.
- Detail-oriented with a strong sense of ownership and accountability.
ADDITIONAL INFORMATION
Location: Seoul Anguk, Korea / Department: Commercial / Reports to: E Commerce Manager(NB.com)
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.