IT Retail Operations Specialist
Samsonite · Oudenaarde
The ideal candidate will:
- Work closely with store personnel, retail management and business stakeholders to support retail operations across Europe.
- Act as the first point of contact for retail technology incidents, service requests and operational issues.
- Coordinate and follow up on new store openings, store relocations, refurbishments and related IT readiness activities.
- Support retail applications including POS, omnichannel, CRM, order management and payment solutions.
- Monitor retail systems and interfaces, proactively identifying issues before they impact stores.
- Work closely with internal IT teams and external partners to ensure operational continuity.
- Coordinate and execute testing.
- Deployment activities for new releases, enhancements and projects.
- Analyze recurring incidents and recommend structural improvements.
- Maintain clear operational documentation, knowledge articles and support procedures.
- Support business users during peak trading periods and major rollout activities.
- Contribute to the continuous improvement of retail processes, user experience and operational efficiency.
Who we are:
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.