E-commerce Executive

Samsonite · Kuala Lumpur

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  1. Handle day-to-day e-commerce operations and logistics-related matters, including managing return, exchange and refund cases.
  2. Ensure that promotional activities are properly executed, implemented on time and communicated to the relevant teams.

  3. Prepare and update product listings, pricing and promotions across online platforms, including Shopee, Lazada, TikTok Shop, Zalora, the company’s monosite, and any other future platforms.

  4. Support and coordinate livestreaming activities across marketplaces, including the planning and execution of livestreaming campaigns to drive sales, customer engagement and brand visibility.

  5. Stay updated on livestreaming, social commerce trends, tools and platform features to identify opportunities to improve e-commerce performance.
  6. Coordinate with internal teams to ensure product information, stock availability and visual assets are accurate and up to date.
  7. Monitor and record sales performance across all e-commerce platforms and provide regular updates and reports when required.
  8. Collaborate with cross-functional teams to implement system enhancements and resolve identified system issues or bugs.
  9. Ensure all online shops comply with marketplace policies, guidelines and requirements.
  10. Respond promptly and professionally to customer enquiries and coordinate with relevant teams to resolve customer issues.
  11. Perform any other duties and responsibilities as assigned by the Superior from time to time.
Who we are:
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere.  With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.
The E-Commerce Executive is responsible for managing the day-to-day operations. The role involves managing product listings, pricing, promotions, orders, returns and customer enquiries, as well as coordinating livestreaming activities and campaigns. The Executive will also monitor sales performance, ensure marketplace compliance, coordinate with internal teams, and identify opportunities to improve online sales, customer engagement and overall e-commerce performance.

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