Sales Advisor

Samsonite · Singapore

Responsibilities: -

Provide excellent and professional customer service to all customers.
Engage customers to understand their needs and recommend suitable products.
Develop good product knowledge and effectively communicate product features, benefits, and promotions.
Work towards achieving individual and store sales targets and other performance indicators.
Build and maintain positive customer relationships to encourage repeat purchases and customer loyalty.
Support customer relationship management (CRM) activities, including the collection and updating of customer information where applicable.
Perform cashiering duties and ensure all transactions are processed accurately.
Replenish merchandise and ensure products are displayed neatly and according to the Company's visual merchandising guidelines.
Assist with receiving, checking, transferring, and organizing stock.
Conduct stock counts and assist in maintaining accurate inventory records.
Maintain the cleanliness, appearance, and overall presentation of the store.
Support new product launches, promotional activities, and other in-store initiatives.
Handle customer enquiries, feedback, and basic after-sales matters professionally, escalating issues when necessary.
Comply with all Company policies and procedures, including cash handling, loss prevention, security, grooming, and workplace safety requirements.
Work closely with the In Charge and team members to ensure smooth daily operations.
Perform any other duties as assigned by the In Charge or Management.

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

The Sales Advisor is responsible for delivering an excellent customer experience while supporting the achievement of store sales and operational objectives. The role actively engages customers to understand their needs, provides appropriate product recommendations, and builds positive customer relationships. The Sales Advisor also supports daily store operations, including merchandising, stock management, cashiering, and maintaining store standards, while ensuring compliance with company policies and procedures.

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