SOC- Full Time, Mon-Fri, 1st Shift

Securitas Security Services · Framingham

Apply on the company website

Command Center Supervisor

Location: Framingham, MA

Schedule: Monday – Friday, 8:00 AM – 4:00 PM

Pay Rate: $23.69/hour

We help make your world a safer place.

Securitas is a global leader in security services, providing advanced and sustainable solutions across 47 countries with over 355,000 employees and 150,000 clients worldwide. We play an essential role in protecting people, property, and assets while fostering a safe and secure environment for our clients and communities.

Position Overview

We are seeking a Command Center Supervisor with a strong blend of security operations, technology, and leadership experience. This role is responsible for supervising daily Command Center operations while ensuring security systems are functioning properly, coordinating incident response, overseeing audits, and partnering with IT, Facilities, and third-party vendors to resolve technical and operational issues.

The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong leadership, communication, and analytical skills. Experience with Genetec access control and video management systems is highly preferred.

Key Responsibilities

Command Center Operations: Supervise daily Command Center activities, ensuring continuous monitoring of security systems and operational workflows.
System Monitoring: Monitor access control, video surveillance, alarms, and other physical security systems to identify issues and ensure optimal performance.
Incident Management: Track security incidents, service requests, alarms, and technical issues from identification through resolution while maintaining accurate documentation.
Technical Coordination: Work closely with IT teams, Facilities, security system vendors, and system integrators to troubleshoot, escalate, and resolve operational issues.
Access Control: Manage access permissions, credentialing, visitor access, and system integrity while maintaining compliance with site policies.
Video Surveillance: Monitor CCTV systems, investigate security events, and assist with incident reviews utilizing Genetec and related security platforms.
Audits & Compliance: Conduct operational audits, compliance checks, system testing, and reporting to ensure adherence to company and client standards.
Reporting & Documentation: Prepare detailed incident reports, operational summaries, and performance metrics while maintaining accurate records.
Leadership: Provide guidance and support to Command Center personnel, promote accountability, and ensure consistent operational excellence.
Customer Service: Maintain professional communication with employees, clients, emergency responders, and internal stakeholders.

Qualifications

Previous experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Help Desk, Technical Operations, or Service Desk environment
Strong understanding of physical security systems, including access control, CCTV, and alarm monitoring
Experience coordinating with IT departments, vendors, and facilities teams to resolve technical issues
Excellent leadership, organizational, and problem-solving skills
Strong written and verbal communication skills
Ability to remain calm and make sound decisions in high-pressure situations
Intermediate computer proficiency with experience using security management software
Genetec experience strongly preferred

Requirements

Must be at least 18 years of age
High school diploma, GED, or equivalent
Reliable transportation and communication
Legal authorization to work in the United States
Ability to read, write, and speak English effectively
Previous supervisory or leadership experience preferred
Prior experience with security technology, incident management, or command center operations strongly preferred

Benefits

Medical, Dental, and Vision Insurance
401(k) with employer match
Paid time off, paid training, and company-provided uniforms
Company-paid life insurance
Employee Assistance Program (EAP)
Wellness and financial support programs
Employee discount programs (vehicles, electronics, travel, and more)

Join Securitas and help lead critical security operations while building your career with a global leader in protective services.

Securitas is an Equal Opportunity Employer (EOE/M/F/Vets/Disabilities). All qualified applicants will receive consideration for employment without regard to legally protected status.

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity
We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance
We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness
We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.

Lead Critical Security Operations If you have experience in a Security Operations Center (SOC), Command Center, IT Service Desk, Network Operations Center (NOC), or technical support environment, this is an opportunity to take the next step in your career. We're seeking a detail-oriented leader with a passion for security technology, incident management, and operational excellence. Join Securitas and play a key role in protecting our clients by leading Command Center operations, coordinating with technical partners, and ensuring critical security systems remain operational around the clock.

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