IT Support Specialist
nVent · Monterrey
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
End User Support
- Provide onsite Level 2 technical support for desktop, laptop, mobile device, printer, and peripheral issues.
- Diagnose and resolve hardware, software, operating system, and application-related incidents.
- Support Microsoft Windows, Microsoft 365, Teams, Outlook, and other enterprise applications.
- Configure, deploy, and fix laptops, desktops, printers, tablets, and mobile devices.
- Support employee onboarding, offboarding, relocations, and workstation setups.
- Act as the primary onsite IT contact for employees and business leaders.
Smart Hands Infrastructure Support
- Provide onsite Smart Hands support for Application, Security, and Infrastructure teams.
- Perform equipment installation, replacement, rack-and-stack activities, and physical cabling.
- Assist with switch, router, firewall, wireless access point, and circuit fix.
- Conduct visual inspections and perform hardware diagnostics on network and server infrastructure.
- Coordinate with remote engineering teams during maintenance activities or outages.
- Support hardware upgrades, equipment replacements, and technology refresh projects.
- Call out issues requiring advanced engineering support while serving as the onsite resource during tackle and remediation activities.
Conference Room & Teamwork Technology Support
- Support Microsoft Teams Rooms and conference room technologies.
- Solve displays, cameras, microphones, speaker systems, touch panels, and teamwork devices.
- Perform proactive testing and maintenance of conference room systems.
- Ensure meeting spaces remain operational and available for business use.
- Support executive meetings, town halls, and other critical business events requiring technology assistance.
Site Technology Support
- Support printers, label printers, scanners, badge readers, digital displays, and other office technologies.
- Solve local network connectivity issues including wired and wireless access.
- Coordinate with vendors and centralized IT teams to resolve technology issues.
- Support business continuity efforts during technology outages and office disruptions.
Incident and Service Request Management
- Resolve incidents and requests within established service level objectives (SLOs).
- Accurately document incidents, requests, changes, and resolutions within the ITSM platform.
- Communicate status updates and resolution plans with customers.
- Participate in major incident response and restoration activities.
- Identify recurring issues and chip in to root cause analysis efforts.
Device Lifecycle and Asset Management
- Deploy, configure, maintain, and retire end-user technology.
- Track hardware inventory and ensure asset management records remain accurate.
- Support technology refresh programs and hardware replacement schedules.
- Ensure equipment meets corporate standards and compliance requirements.
Security and Compliance
- Support cybersecurity initiatives and endpoint compliance activities.
- Assist with vulnerability remediation on workplace devices.
- Support security investigations and incident response activities as advised.
- Enforce IT security standards, policies, and procedures.
- Promote secure technology practices among employees.
YOU HAVE:
- Associate degree in Information Technology or equivalent experience.
- Advanced English.
- 1+ years of IT support experience in corporate environment.
- Experience supporting business offices with 100+ employees.
- Strong desktop and mobile device solve skills.
- Knowledge of: Windows 11, Microsoft 365, Microsoft Teams, Entra ID / Active Directory, Networking fundamentals, Mobile device support, Printer and peripheral support, Video conferencing equipment
- Ability to work independently and handle ambitious priorities.
- Strong customer service, communication, and problem-solving skills.
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
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