M365 Solution Engineer

nVent · Mumbai

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We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

The Microsoft 365 Solutions Engineer is responsible for the design, configuration, administration, support, and continuous improvement of the Microsoft 365 collaboration and productivity ecosystem. This role will support all core M365 services, including Exchange Online, Microsoft Entra ID, External Entra ID, SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft Office applications, Microsoft 365 Groups, and related collaboration platforms.

This position will serve as a technical engineer and escalation resource for Microsoft 365 services, ensuring the environment is secure, reliable, scalable, and aligned with business needs. The role will partner closely with global infrastructure, cybersecurity, service desk, application, and business teams to deliver a modern digital workplace experience.

Key Responsibilities

Microsoft 365 Administration & Engineering

• Design, implement, and support Microsoft 365 services across a global enterprise.
• Administer Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Entra ID.
• Manage Microsoft 365 tenant configuration, licensing, governance, and service health.
• Develop and maintain Microsoft 365 architecture standards and operational procedures.
• Lead M365 migrations, upgrades, and modernization initiatives.

Identity & Access Management

• Manage Entra ID (Azure AD), hybrid identity, and Active Directory integrations.
• Configure and maintain Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access, and identity governance solutions.
• Troubleshoot identity synchronization and authentication issues.
• Support certificate-based authentication, password less technologies, and smart card initiatives.

Security & Compliance

• Implement Microsoft security technologies including Defender, Purview, and Conditional Access.
• Support data protection, information governance, retention policies, and compliance initiatives.
• Monitor security alerts and collaborate with cybersecurity teams on threat mitigation.
• Participate in security assessments, audits, and remediation activities.

Collaboration & Productivity Solutions

• Support Microsoft Teams collaboration, calling, conferencing, and Teams Rooms environments.
• Configure and manage SharePoint Online sites and governance standards.
• Enable business productivity through Power Automate, Power Apps, Forms, and Copilot technologies.
• Drive user adoption and best practices for Microsoft 365 services.

Automation & Optimization

• Develop automation solutions using PowerShell and Microsoft Graph.
• Automate user provisioning, licensing, compliance reporting, and administrative tasks.
• Monitor system performance and proactively improve service reliability.
• Create dashboards, reports, and operational metrics related to M365 service delivery.

Operational Support

• Serve as a Level 3 escalation resource for complex Microsoft 365 incidents.
• Perform root cause analysis and implement corrective actions.
• Work closely with service desk, infrastructure, and application teams to resolve issues.
• Maintain documentation, knowledge articles, and architectural diagrams.

Qualifications

Required

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 5+ years of experience administering Microsoft 365 in an enterprise environment.
• Experience supporting:
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • OneDrive for Business
  • Microsoft Entra ID (Azure AD)
• Strong PowerShell scripting and automation skills.
• Experience with identity management, MFA, Conditional Access, and SSO technologies.
• Knowledge of Microsoft security and compliance capabilities.
• Excellent troubleshooting, communication, and project management skills.

Preferred

• Experience with Microsoft Copilot and AI-powered productivity solutions.
• Experience with Microsoft Defender and Microsoft Purview.
• Experience in hybrid cloud environments.
• Familiarity with Teams Rooms and modern workplace technologies.
• Experience supporting global organizations.

Preferred Certifications

• Microsoft Certified: Enterprise Administrator Expert
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Messaging Administrator Associate
• Microsoft Certified: Teams Administrator Associate
• Microsoft Certified: Security Administrator Associate
• Microsoft Certified: Endpoint Administrator Associate

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.

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