Field Service Operations Manager
nVent · Richland
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
As demand for critical power infrastructure projects continues to grow, we're expanding our field services organization to support an increasing number of installation, commissioning, maintenance, and repair projects across North America. Our team works with custom-engineered bus duct systems that support electrical power distribution in power generation, industrial, data center, and other critical infrastructure environments. As Field Service Operations Manager, you'll play a highly visible leadership role focused on developing employees, strengthening customer relationships, coordinating field resources, and delivering a consistent customer experience.
** Important: This position requires approximately 25-40% overnight travel throughout North America. When not traveling, this role is based on-site in Richland, MS. **
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
- Lead and develop a team of Field Service Technicians and support personnel supporting customers projects in North America.
- Partner with Project Management to coordinate personnel, subcontractors, equipment, materials, and schedules across multiple concurrent customer projects.
- Support customers throughout planned outages, inspections, equipment installations, commissioning activities, and emergency service events, helping coordinate response efforts when urgent issues arise.
- Travel to customer sites to provide leadership, strengthen relationships, resolve issues, and support successful project execution.
- Serve as the key point of contact for customers, field personnel, subcontractors, and internal partners throughout the project lifecycle.
- Provide direction and support to field teams while promoting a strong culture of safety, accountability, and customer service.
- Find opportunities to improve field operations, reporting processes, resource utilization, and overall service delivery.
- Build strong customer partnerships that drive successful project outcomes and long-term service growth.
YOU HAVE:
- 5+ years of experience in construction, industrial services, utility, power generation, maintenance, or similar project-based environments, including experience leading and developing teams.
- Proven success coordinating multiple projects, crews, subcontractors, equipment, and customer priorities simultaneously.
- Experience supporting installation, commissioning, maintenance, outage, construction, or other large-scale project environments.
- Ability to build trust, develop employees, and hold teams accountable to safety, quality, and performance expectations.
- Strong customer relationship and interpersonal skills, including the ability to address issues and maintain positive client partnerships.
- Ability to read and interpret drawings, plans, and technical documentation.
- Proficiency with Microsoft Office and experience using scheduling, project tracking, or reporting systems.
- Ability and willingness to travel up to 40% (U.S. and occasionally Canada), including occasional short-notice trips in support of customer needs.
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
Benefit Overview
At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:
Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
#LI-Onsite#LI-JM2