Senior Specialist Travel & Expense Management
Omya · Kuala Lumpur
Service Performance and Issue Resolution
Execute daily Travel & Expense Management activities accurately and on time, in line with service levels and financial closing timelines.
Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary.
Handle complex cases diligently, ensuring accurate resolutions and compliance with policies.
Process and resolve complex operational queries concerning rejected or incomplete expense reports, policy non-compliance flags, missing receipts or documentation, corporate credit card discrepancies, and employee reimbursement queries.
Identify operational issues, resolve them within the scope of the role, and escalate unresolved or structural issues to the Team Lead.
Process Management and Continuous Improvement
Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team.
Collaborate with the process management team by providing operational input to enhance underlying processes.
Apply new or updated work instructions, tools, and systems in daily work.
Support data consistency between the Travel & Expense Management front-end tool (e.g., Concur) and the back-end accounting and payment systems to ensure accurate posting and seamless data flow.
Submit improvement ideas to the continuous improvement backlog.
Participate in pilot activities, testing, and training related to process changes.
Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.
Personal Development and Team Contribution
Work as an active member of the Purchase-2-Pay operations team, living Omya's culture and values.
Manage personal workload effectively, communicate capacity constraints to the Team Lead, and support onboarding and knowledge sharing with colleagues.
Maintain up-to-date knowledge of Travel & Expense Management systems, expense management tools, posting standards, and policy application, and share know-how with peers.
Stakeholder Management and Communication
Work closely with the Team Lead to ensure individual execution is aligned with operational targets.
Cooperate with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth, coordinated service delivery.
Act as an operational point of contact for Travel & Expense related topics.
Education
Bachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field.
Experience
3-5 years of experience in a process or function related operational role, preferably within Travel & Expense accounting, Accounts Payable or General Accounting.
Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor T&E or P2P environment.
Knowledge and skills
Advanced knowledge of accounting principles as they apply to Travel & Expense postings, employee advance clearing and period-end activities.
Solid understanding of the end-to-end Travel & Expense process and the integration of systems with back-end ERP accounting and payment modules.
Hands-on experience with SAP Concur for expense report processing, policy compliance monitoring and troubleshooting.
Case and ticket management for expense report rejections, reimbursement delays, credit card discrepancies and employee queries.
Strong attention to detail for Travel & Expense financial postings, supporting documentation, receipt validation and approval workflows.
Comfortable coordinating with Travel Management, HR, Payroll, Treasury, Corporate Controlling and employees.
Other requirements
Knowledge of internal controls and compliance for Travel & Expense approval, reimbursement and payment processes.
High accuracy in reviewing expense reports, cost assignments, tax codes and transfer files.
Understanding of procurement policy frameworks.
POSITION SCOPE
Reporting Line(s)
Solid line(s) to: Team Lead Travel & Expense Management
Dotted line(s) to: n/a
Number of direct reports: n/a
Number of dotted line reports: n/a
Performance Measures
Performance measures will be defined based on individual service obligations and operational KPIs.
Working Relationships
Internal contacts:
Team Lead Travel & Expense Management
Other Team Members within own team
Other Team Members within Purchase-2-Pay and adjacent processes
Process management within Purchase-2-Pay
HR, IT support
Business contacts
External contacts
Service providers or external business partners as required for daily operations