Lead Technical Program Manager - Digital Enablement, Payments Tech
JPMorgan Chase · Glasgow
As a Lead Technical Program Manager at JPMorganChase within Digital Enablement, Payments Technology, part of the Commercial & Investment Bank; you will own the end-to-end product delivery of a suite of products used across the firm's commercial and investment banking businesses. You will partner closely with product and engineering leadership to translate complex requirements into executable delivery plans, coordinate releases across a distributed team, and serve as the primary delivery lead on a key client engagement. Your work will directly enable the firm's ability to serve clients securely, efficiently, and at scale.
You will work in close partnership with the Product Owner to align requirements, prioritize delivery, and ensure that the right outcomes are achieved at the right time. The team spans multiple locations — including Plano, Houston, Jersey City, and India — and you will be expected to lead with clarity, consistency, and purpose across time zones and functions.
Job responsibilities
- Lead end-to-end product delivery across a suite of Identity & Access Management platforms, ensuring programs are executed on time, within scope, and aligned to business objectives across the Commercial & Investment Bank
- Manage and develop a geographically distributed team, fostering a high-performance culture built on accountability, collaboration, and continuous improvement
- Partner with the Product Owner to gather, refine, and prioritize requirements, translating them into clear delivery plans with defined milestones, dependencies, and success criteria
- Own delivery execution for a key client engagement, coordinating across engineering, product, and business stakeholders to ensure commitments are met and risks are proactively managed
- Drive agile delivery practices across the team, including scrum cadence, sprint planning, backlog management, and retrospectives, using tools such as JIRA to maintain delivery visibility
- Identify, assess, and mitigate program risks and technical dependencies, implementing contingency plans to maintain momentum and protect delivery timelines
- Coordinate cross-functional releases across distributed engineering teams, ensuring technical readiness, stakeholder alignment, and smooth deployment
- Leverage enterprise-authorized AI-assisted tools to streamline program reporting, enhance planning accuracy, and deliver clear, data-driven insights to senior stakeholders
- Build and maintain strong working relationships with senior leaders, product owners, and engineering teams, influencing decision-making and driving alignment across a complex stakeholder landscape
Required qualifications, capabilities, and skills
- Formal training or certification on technical program management concepts and advanced applied experience
- Demonstrated experience leading complex, large-scale technology programs within a matrixed organization, with ownership of delivery across multiple concurrent workstreams
- Proven ability to manage and lead large, geographically distributed teams, with a track record of building high-performing, collaborative delivery cultures
- Technical fluency sufficient to understand engineering requirements, assess technical dependencies, and engage credibly with engineering teams on architecture, release coordination, and delivery trade-offs
- Hands-on experience with agile delivery practices and scrum cadence, including proficiency with tools such as JIRA for backlog management, sprint planning, and delivery tracking
- Advanced stakeholder management and communication skills, with demonstrated ability to influence senior leaders and drive alignment across cross-functional teams
- Demonstrated ability to apply structured analytical reasoning to break down complex business and technical objectives into manageable, executable delivery plans
Preferred qualifications, capabilities, and skills
- Experience delivering programs within Identity & Access Management or a related cybersecurity or platform engineering domain
- Familiarity with financial services technology environments and the regulatory and operational context in which they operate
- Experience managing client-facing technology engagements, including requirements coordination and delivery execution in partnership with business stakeholders
- Prior experience leading delivery across teams distributed across the United States and India, with an understanding of the coordination and communication practices that drive success in that model
- Experience using enterprise-authorized AI and automation tooling to drive efficiency in program governance, reporting, and release management
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.