Home Lending Senior Product Strategy Associate

JPMorgan Chase · Jacksonville

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The Chase Home Lending Product Strategy team creates a Home Lending product ecosystem that consistently converts market trends, customer needs and innovative solutions into an intentionally focused portfolio of work for our product teams that achieves the highest value priorities and transforms the business through speed, scale, and automation. 

As the Senior Product Strategy Associate in Chase Home Lending, you will have the opportunity to bring your mortgage industry knowledge and curiosity to a team focused on shaping the future of home lending products and programs. You will work across multiple areas of the business in Consumer and Correspondent Originations and Servicing to focus on building strategies covering the full breadth of Home Lending products as well as other strategic initiatives. You will partner with experienced product managers and business leaders to evaluate opportunities, solve complex problems, and support the development of customer and employee focused solutions. If you enjoy learning new subject areas, building relationships, and turning analysis into action, this role offers broad exposure and meaningful impact.

Job responsibilities 

• Support the evaluation of mortgage product, policy, and process enhancement opportunities through research, analysis, and stakeholder engagement.
• Support the assessment of investor, agency, regulatory, and market changes to evaluate impacts to existing products, programs and strategic priorities.
• Assess competitive, industry and market information to identify emerging trends and opportunities to inform future product strategy recommendations.
• Analyze business performance, customer experience, operational processes, and strategic priorities to develop recommendations.
• Collaborate across the Product Strategy team and with and functional partners to develop business cases, product strategy recommendations, governance materials and supporting materials for leadership review and decision-making.
• Coordinate discovery activities and gather input from Operations, Risk, Legal, Compliance, Finance, Capital Markets, Technology, and other key stakeholders.
• Contribute subject matter expertise and business support throughout the implementation lifecycle of approved initiatives.

Required qualifications, capabilities, and skills 

• 5+ years of experience in mortgage banking, product management, strategy, operations, or risk management, with working knowledge of both Originations and Servicing.

• Working knowledge of mortgage products, processes, and the home lending lifecycle; Experience conducting research, analysis, and problem solving to support business decisions.
• Ability to translate complex information from diverse sources into clear, actionable business insights by preparing presentations, reports, communications, and recommendations for business stakeholders.
• Strong written and verbal communication skills, with the ability to coordinate activities, track dependencies, decisions, and action items across multiple workstreams.

• Demonstrated flexibility, adaptability, and organizational skills, with the ability to manage multiple priorities and deliver high-quality work in a fast-paced environment

• Demonstrated learning agility and ability to quickly develop subject matter expertise in new products, processes and business topics.  

• Bachelor's degree or equivalent experience 

Preferred qualifications, capabilities, and skills

• Knowledge of Agency, Government, Portfolio, Home Equity, or secondary market products.
• Familiarity with Home Lending investor requirements and mortgage industry trends.
• Experience supporting governance, prioritization, or cross-functional decision-making processes.

• Experience evaluating business, customer, operational, or financial impacts to support recommendations and decision-making.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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