Senior Client Services Manager
Droids On Roids · Wrocław
Senior Client Services Manager
We are looking for an experienced Senior Client Services Manager to act as a strategic business partner for our clients - driving account growth, building senior-level relationships and identifying opportunities for long-term partnerships.
You’ll own a portfolio of strategic clients, develop Account Growth Plans, lead QBRs and turn client business needs into upsell, cross-sell and expansion opportunities.
What you'll do
- Own and grow a portfolio of strategic client accounts.
- Build strong relationships with senior stakeholders and C-level executives.
- Develop and execute Account Growth Plans (AGPs).
- Identify and drive upsell and cross-sell opportunities.
- Lead strategic QBRs and business reviews.
- Understand clients’ business models, goals and challenges and proactively bring relevant solutions.
- Manage contract extensions and negotiations.
- Partner with Delivery, Product and Technology teams to turn client needs into opportunities.
- Focus on strategic relationships and growth rather than day-to-day project delivery.
What we expect from you
- 7+ years of experience in Client Services, Customer Success, Strategic Account Management or Business Development in technology.
- Strong experience with digital products, software, SaaS or technology consulting.
- Proven track record of account growth, upselling and cross-selling.
- Experience working with enterprise clients and C-level stakeholders.
- Strong commercial and business acumen, with a focus on ROI, revenue and long-term value.
- Excellent negotiation, communication and influencing skills.
- Strategic and analytical mindset, with the ability to turn client insights into actionable growth plans.
- English C1/C2.
- Financial literacy and confidence with budgets, forecasts and Excel.
- Highly proactive, curious and comfortable managing multiple strategic accounts.
Nice to have
- Background in strategic consulting, product strategy or business development.
- International experience and strong cultural awareness.
What success looks like
- Every strategic client has a clear Account Growth Plan.
- We consistently identify and develop upsell and cross-sell opportunities.
- Forecasts and CRM are accurate and transparent.
- QBRs are strategic business conversations, not project updates.
- Clients see Droids On Roids as a long-term strategic partner.
- The existing client portfolio generates sustainable revenue growth.
Why join us?
- Work with top-tier international clients on strategic partnerships.
- Focus on growth, strategy and relationships, not day-to-day delivery.
- Help shape how we manage and grow strategic accounts.
- Work with experienced Product, Delivery and Technology teams.
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