Delivery Manager
dunnhumby · Gurugram
About dunnhumby
dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.
Technology & Engineering
dunnhumby’s Technology and Engineering team builds the platforms, pipelines and systems that make customer data science possible at scale. From the data infrastructure that ingests billions of transactions to the APIs and cloud architecture that power our products, we engineer reliable, high-performance software trusted by the world’s leading retailers and brands.
About the Role
We're looking for an experienced Delivery Manager to lead delivery across a portfolio of technology teams and strategic initiatives. This role is responsible for driving predictable delivery, operational excellence, and governance across multiple teams while partnering with senior leaders to ensure successful business outcomes. You'll play a key role in developing delivery capability and continuously improving how we plan, deliver, and scale technology solutions.
What You'll Be Doing
You'll help shape and lead delivery across multiple teams, ensuring that technology initiatives are delivered effectively while balancing priorities, risks, and stakeholder expectations.
- Own delivery performance across a portfolio of teams and strategic initiatives, driving alignment to quarterly and annual commitments.
- Establish and evolve delivery governance, planning standards, forecasting processes, and delivery best practices.
- Proactively manage portfolio risks, issues, and dependencies, ensuring effective mitigation and informed decision-making.
- Partner with senior stakeholders to provide clear delivery insights, lead governance reviews, and support strategic prioritisation.
- Coach and develop Delivery Leads and Scrum Masters while fostering a culture of accountability, ownership, and continuous improvement.
What We're Looking For
You'll bring strong delivery leadership experience, a collaborative approach, and the ability to influence outcomes across complex technology environments.
- Experience leading delivery across multiple agile teams, programmes, or value streams within Product and Engineering-led organisations.
- People leadership capability, including coaching and developing Delivery Leads, Scrum Masters, or similar delivery professionals.
- Strong knowledge of Agile, Scrum, and modern delivery practices, with a focus on continuous improvement and predictable delivery.
- Proven ability to manage complex dependencies, risks, and stakeholder relationships while navigating competing priorities.
- Excellent communication, facilitation, and influencing skills, with the confidence to engage senior stakeholders and drive decision-making.
- Experience delivering projects or programmes within the consumer retail domain.
- Familiarity with delivery analytics and forecasting tools such as Plandek, Jira Align, or similar platforms.
- Experience establishing delivery governance frameworks and operating models.
- Relevant Agile or delivery certifications, such as Scrum, AgilePM, PMP, or equivalent.
What You Can Expect From Us
We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.
India Benefits
- Comprehensive medical insurance for employees and dependents, including dental and vision cover, with optional top-up plans available.
- Group Term Life Insurance and Group Personal Accident cover, with coverage based on employee grade.
- Retirement benefits including Provident Fund, Gratuity and optional National Pension Scheme participation.
- Employee Assistance Programme, Indian Health Organisation membership and access to wellbeing resources through the dh Wellness Hub.
- Office commute support, internet allowance, Talent Scout referral programme, long service awards and additional family support benefits.
- 25 days annual leave plus public holidays, enhanced maternity, paternity and adoption leave, and a day off on your birthday.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.