Client Account Manager - Metrolinx
Stantec · Markham
A career in transportation is more than bridges, roads, and rail. As we plan, design, and manage projects that move people and goods from Point A to Point B, we create connections that transform our communities. Every airport, road, bridge, port, or transit project is an opportunity to make communities safer, cleaner, and more resilient. Together, we’re making an impact around the world. If you’re looking for a career that moves, join our team of professionals passionate about the future of transportation.
Think of your career as a journey? Come pave the tracks to innovation with our Transit & Rail team and provide revolutionary options for safe, efficient, and affordable transit. Be a part of this change…from the first mile to the last.
Stantec’s Metrolinx account team unites leading engineers, architects, project managers, scientists, and other specialists from across the Greater Toronto Area (GTA) and beyond, to deliver a full spectrum of professional services as an integrated account team. Our work spans the entire lifecycle of the built environment, from planning and design to implementation and long-term resilience. We are committed to helping communities adapt to climate change, protect critical infrastructure, and maintain reliable services under increasingly complex conditions.
We are seeking a dedicated Account Manager (AM) to lead our relationship with Metrolinx. In this role, you will drive both business development and project execution, supporting project managers, fostering cross-business line collaboration, promoting resource sharing, and securing new opportunities. Your leadership will be central to strengthening Stantec’s presence in the rail and transit market by consistently delivering innovative, high‑quality solutions that surpass client expectations.
Your Key Responsibilities
You will collaborate with a diverse group of professionals to advance our Win, Do, Manage, Grow pillars across Stantec’s business lines (Transportation, Community Development, Water, Buildings, Environmental Services, and Energy and Resources) for the Metrolinx account.
Leadership
- Build and select account team members aligned with integrated client opportunities.
- Coach and empower the Account Management team to deliver value and engage the client.
- Lead and facilitate regular account team meetings.
- Grow and manage the Metrolinx account portfolio through strong relationships, trust and understanding.
- Conduct on-going discovery to anticipate and respond to evolving client needs.
- Communicate and collaborate across teams to enable exceptional service delivery and business management.
- Identify cross-selling opportunities within and beyond Stantec’s current business lines.
- Monitor and pursue upcoming master service agreements to support business growth.
Implementation
- Contribute to proposal development to ensure a comprehensive understanding of client needs and expectations.
- Support project delivery teams.
- Work closely with pursuit teams and marketers to maintain alignment with account strategy.
- Maintain strong internal and external communication to ensure quality, consistency, and closed-loop feedback.
- Regularly update Pipeline and associated activities.
- Negotiate terms and conditions that support profitable and high-quality project delivery.
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