Care Technical Customer Advocate -IP

Nokia · Vietnam

Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

The Care Technical Customer Advocate is the primary technical liaison between the customer and Nokia Care organisation for technical support Activities and builds trusted advisor relationship with the designated customer, advocating for customer interests within Nokia. Acts as a resource having up-to-date, detailed technical knowledge of the designated customer network as well as product expertise. Provides technical guidance to software service team to deliver customer-oriented solutions.

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