Nursing Station Clerk 1, NS42 Pediatrics (Nights)

SUNY Downstate Health Sciences University · Brooklyn

Distinguishing Characteristics
Nursing Station Clerk 1:

Full performance level; independently performs the full range of duties associated with the class.

Related Classes

Office Assistants 1 perform entry-level clerical and office support work, including processing transactions and maintaining records in a variety of organizational settings. Any given assignment may encompass a broad or narrow range of activities.

Hospital Patient Services Clerks perform a wide variety of routine clerical duties in outpatient hospital/clinical settings where there is frequent contact with patients and their families (e.g., admissions; Emergency Room; billing; etc.). Incumbents:

Interview patients to obtain financial information, medical data, and personal histories
Arrange and schedule appointments
Explain appointments and hospital procedures to patients
Direct patients to the appropriate locations and coordinate with various hospital departments to ensure efficient patient flow
Arrange patient transportation for hospital admissions
Ensure the safe handling of patient valuables
Issue information for birth and death certificates
Accept and process patient payments

Illustrative Duties

Patient Registration

Greet patients and check them into the computer system
Verify patient demographic and financial information to ensure that a billable account is established; edit and correct registration errors
Generate paperwork; and review pertinent information with patient
Notify nursing personnel or provider of patient arrival
Orient patient and/or family to unit by providing general information regarding the room, unit, and hospital; and serve as a contact person to patients and families
Pull and file patient charts; and maintain records

Appointment Scheduling

Obtain patient information for demographics, referrals, insurance, and authorization information
Schedule appointments per specialty practices and obtain previous medical records as needed on behalf of patients or at staff request

Answer Telephones and Take Accurate Messages
• Communicate patient problems and needs to appropriate representative

Patient Checkout/Discharge

Make referral and/or return appointments in computer system
Obtain insurance authorization for visits and tests on behalf of patient
Enter lab and radiology procedure requests into computer system, provide line charge entry and encounter ticket coding, and reconcile and edit charge entries
Provide patient escort as needed
Assist in collection of insurance co-pays

Encounter Ticket Management

Ensure that encounter tickets are completed appropriately and charges are submitted in a timely manner
Track missing charges when necessary

General Clerical Support

Pick up and deliver supplies, and record to own corresponding unit
Check par levels of supplies, order and receive clerical supplies and equipment, and stock supplies into computerized stocking system and supply closets
Occasionally perform data entry to include meeting notes, assignment sheets, forms, and brief reports. This should not be a full-time activity requiring the speed and accuracy expected of an Office Assistant (Keyboarding)
Accurately collect and record statistical data on patient activity, including no shows, cancellations, and procedure codes
Prepare routine reports, or assist in the preparation of reports by gathering data, tabulating results, and preparing simple charts
Check and record refrigerator temperatures in daily logs, in accordance with standard guidelines
Sort and distribute mail, keep appropriate records, and redirect mail as necessary

Other Duties

Serve as a member of various committees
Orient new staff to locations of supplies and procedure books

Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Nursing Station Clerks 1 perform a wide variety of routine clerical duties in inpatient clinical settings where there is frequent contact with patients, families, physicians, and ancillary professionals. Incumbents of these positions greet visitors and direct them to appropriate locations; answer telephones; perform data entry activities; maintain daily and clinical logs; prepare, update, and maintain patient charts and files; fill out medication tickets and pharmacy requisitions; mail patient letters; and deliver supplies and records to an assigned unit. These positions are classified at the State University of New York (SUNY) Teaching and Research Center Hospitals and the NYS Veterans’ Homes operated by the Department of Health (DOH). Incumbents in these positions perform various duties and functions in conjunction with the overall operation of a facility and/or location to which they are assigned.

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