Service Desk Technician
Primoris · Edmonton
Job Overview:
COMPANY PROFILE
Primoris Services Corporation is an infrastructure contractor serving major firms in the oil, gas, power, renewables, petrochemical, and heavy oil industries, with services covering tailings and hydro-transport pipeline construction and maintenance, storage tank construction and maintenance, industrial facilities multi-discipline construction and maintenance, piping fabrication, and pipeline integrity services.
SUMMARY
The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and resolving related issues.
Location: Acheson, AB
Hours of Work: Monday - Friday
JOB DUTIES
- Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely
- Troubleshoot system failures, debugging, and repair as well as analyze technical grievances, providing suitable solutions and/or restore required functionality
- Staging, deployment, and reclamation of various technological equipment (workstations, routers, printers, etc.)
- Maintaining and repairing technological equipment and peripheral devices, including software and driver configuration
- Provide end user orientation and guidance for operation of new software and computer equipment
- Organize and schedule routine maintenance/upgrades, working with end user timelines
- Assists with IT special projects: upgrades, deployment, demobilization, server/network component management, and process improvements
- Respond to emergency situations afterhours on a rotational basis
- Various other duties as requested by management
QUALIFICATIONS/SKILLS
- Associate Degree or BScs/BAs in Computer Science, engineering or relevant field
- 3-5 years’ of proven experience as IT Technician or similar role
- Thorough knowledge of computer systems and IT components
- Excellent interpersonal, verbal, and written communication skills
- Excellent diagnostic and problem-solving skills
- Good knowledge of internet security and data privacy principles
- Active Directory and Entra administration, including object and NTFS security management
- Skilled in the use of MS Windows (11) and Office/M365 (Word, Excel, Outlook, PowerPoint)
- Strong understanding of networks and experience with LAN/WAN networks
- Ability to travel to remote locations as required
- Willingness to work in conditions requiring physical exertion, including lifting up to 35lbs, kneeling/crouching, accessing hard to reach areas, and exposure to the elements
- Must be able to work under pressure, to multi-task, and meet deadlines
- Exceptional organizational and time-management skills
- Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)