Collections Executive - Retail MFB - Collections - Bharamasagara - Nagaraj Complex - J Grades

Tata Capital · Chitradurga

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Key Objective of the Job:

• •   To drive the collection process of receivables across multiple sources thereby reducing the total outstanding
• and the associated average number of days while continuing to make efforts to keep the client partnership
• intact.

• Major Deliverables:
• •   Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial
• situation while still satisfying the debt.
• •   Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area,
• bucket-wise & DPD wise as well as focus on non-starters.
• •   Provide efficient customer service regarding collection issues, process customer refunds, process, and
• review account adjustments, resolve client discrepancies and short payments
• •   Monitor and maintain customer account details for non - payments, delayed payments, and other
• irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations
• and processing credit memos where necessary.
• •   Ensure customer files are updated, recording times and dates that contact has been made and noting
• information that customers have received about their debt.
• •   Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of
• action.
• •   Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain
• a healthy relationship with the customer.
• •   Enlist the efforts of sales and senior management when necessary to accelerate the collection process
• including supporting the collection manager (court receiver) in repossessing assets and seeking legal and
• police support where required.
• •   Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate 

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