Agent - Call Centre - Bengaluru - JP Tech Park - J Grades

Tata Capital · Bengaluru

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Job Purpose
Responsible for initiating calls to potential or existing customers for home loan products, leads conversion, meeting performance targets, and delivering excellent customer experiences.
Responsibilities
Core Responsibilities:
1.    Customer Outreach:

• Make outbound calls to customers based on assigned leads or data.
• Introduce HL /LAP  products, services, and offers.
• Explain the features and value propositions clearly.

2.    Lead Generation:

• Identify customer needs and qualify leads for the sales team.
• Document interactions and update customer records accurately.

3.    Sales and Upselling:

• Convince customers to purchase or upgrade products and services.
• Achieve individual sales targets consistently.
• Customer Relationship Management:
• Handle objections and resolve queries efficiently.

4.    Reporting and Feedback:

• Maintain accurate call logs and activity reports.
• Provide feedback to management regarding customer trends and challenges.

5.    Compliance and Quality Assurance:

• Adhere to company policies, scripts, and call guidelines.
• Ensure compliance with company standards and data protection policy.

Qualification : Graduate , Masters / Postgraduate

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