Collections Executive - Retail MFB - Collections - Patna - Parth Astha (1st Floor) - J Grades
Tata Capital · Patna
Key Objective of the Job:
- • To drive the collection process of receivables across multiple sources thereby reducing the total outstanding
- and the associated average number of days while continuing to make efforts to keep the client partnership
- intact.
- Major Deliverables:
- • Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial
- situation while still satisfying the debt.
- • Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area,
- bucket-wise & DPD wise as well as focus on non-starters.
- • Provide efficient customer service regarding collection issues, process customer refunds, process, and
- review account adjustments, resolve client discrepancies and short payments
- • Monitor and maintain customer account details for non - payments, delayed payments, and other
- irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations
- and processing credit memos where necessary.
- • Ensure customer files are updated, recording times and dates that contact has been made and noting
- information that customers have received about their debt.
- • Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of
- action.
- • Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain
- a healthy relationship with the customer.
- • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
- including supporting the collection manager (court receiver) in repossessing assets and seeking legal and
- police support where required.
- • Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.
Educational Qualification: Graduate