Chief Operating Officer, Fedcap Rehabilitation Services

The Fedcap Group · New York City

About The Fedcap Group

The Fedcap Group is a global nonprofit organization dedicated to advancing economic mobility, workforce development, education, and health through innovative, evidence-based solutions. Serving more than 332,000 people annually across the United States, Canada, the United Kingdom, and Australia, The Fedcap Group partners with government, employers, healthcare organizations, educational institutions, and community leaders to improve lives and strengthen communities.

Position Summary

The Chief Operating Officer, Fedcap Rehabilitation Services, is the senior executive responsible for leading the operational strategy, performance, and growth of Fedcap Rehabilitation Services, one of The Fedcap Group's largest organizations. Reporting to the President of Fedcap Rehabilitation Services. the COO provides executive leadership across a diverse portfolio of Total Facilities Management operations, revenue-generating and government-funded programs, workforce development initiatives, vocational rehabilitation services, and core operational functions that drive organizational performance while advancing the organization's mission and long-term sustainability.

The COO is responsible for translating strategic priorities into operational execution while driving growth, operational excellence, financial performance, exceptional service delivery, and customer satisfaction. This executive partners closely with the executive leadership team to strengthen organizational capabilities, expand strategic partnerships, foster innovation, and position the organization for sustainable growth and long-term impact.

The successful candidate is a seasoned operational leader with a proven track record of leading complex, multi-site organizations and large-scale Total Facilities Management operations. Experience should include facilities and engineering operations, building systems, janitorial services, property management, office services, print and mail operations, business solutions, or similar customer-focused service environments. The ideal candidate has successfully driven operational excellence, innovation, financial performance, and customer satisfaction across private, government, or other highly regulated sectors while advancing organizational mission and community impact.

Executive Responsibilities

Executive Leadership & Organizational Strategy

• Partner with the President to establish and execute the organization's strategic vision, operational priorities, and long-term growth strategy.
• Provide executive leadership across all operational functions to ensure organizational alignment, accountability, and execution.
• Drive operational excellence through continuous improvement, innovation, and data-informed decision making.
• Lead organizational transformation initiatives that improve efficiency, scalability, service quality, and business performance.
• Establish performance expectations, monitor key metrics, and ensure achievement of operational and financial objectives.
• Serve as a trusted advisor to the President, Board, and executive leadership team on operational strategy, business performance, and organizational opportunities.

Program Operations & Service Delivery

• Oversee the performance, quality, and operational effectiveness of a diverse portfolio of Total Facilities Management operations, workforce development, vocational rehabilitation, and related service programs.
• Ensure consistent execution of programs while improving customer experience, operational efficiency, and measurable outcomes.
• Monitor operational performance through data, KPIs, and quality measures to drive continuous improvement.
• Foster collaboration across operational teams to ensure consistent service delivery and organizational effectiveness.

Government Contracts, Compliance & Quality

• Ensure compliance with all applicable federal, state, local, contractual, regulatory, and accreditation requirements.
• Oversee quality assurance, risk management, contract performance, and operational compliance across the organization.
• Promote a culture of accountability, ethical leadership, and continuous quality improvement.

Business Growth & Strategic Partnerships

• Support organizational growth through operational expansion, innovation, and strategic initiatives.
• Build and strengthen strategic partnerships that enhance organizational performance, business development, and community impact.
• Collaborate with executive leadership to identify new opportunities that advance the organization's mission and long-term sustainability.
• Represent the organization with key external stakeholders to strengthen partnerships, expand opportunities, and advance organizational objectives.

Financial & Operational Excellence

• Partner with finance leadership to develop and manage operating budgets while ensuring strong financial stewardship.
• Drive operational productivity, resource optimization, and financial performance across the organization.
• Oversee monthly, quarterly, and annual budget reviews.
• Monitor organizational performance using data and operational metrics to improve efficiency, effectiveness, and long-term sustainability.
• Ensure operational resources, systems, and infrastructure support continued organizational growth.

People Leadership & Organizational Culture

• Lead, coach, and develop a high-performing executive and operational leadership team.
• Foster a culture of accountability, collaboration, innovation, inclusion, and continuous improvement.
• Build organizational capability through leadership development, succession planning, and talent optimization.
• Champion employee engagement while reinforcing The Fedcap Group's mission, values, and culture.
• Partner with the Board of Directors and executive leadership to advance the organization's strategic priorities and mission.

Qualifications

• Bachelor's degree required; Master's degree preferred in Business or a related Human Services field.
• Ten or more years of executive leadership experience leading and scaling complex organizations, preferably in both commercial and mission-driven environments.
• Extensive executive leadership experience managing large-scale Total Facilities Management operations or similarly complex service organizations, including facilities management, engineering systems, building operations, janitorial services, property management, office services, print and mail operations, business solutions, or related operational functions.
• Demonstrated success driving business growth, operational excellence, financial performance, customer experience, and organizational transformation.
• Strong business and financial acumen with experience operating across diverse business and funding models.
• Proven ability to develop high-performing leadership teams and lead organizations through growth, change, and continuous improvement.
• Experience overseeing complex operations, regulatory compliance, quality, risk management, and operational performance.
• Demonstrated success building strategic partnerships that advance organizational performance and growth.
• Exceptional executive presence with outstanding communication, relationship-building, and influencing skills.

What Success Looks Like

• High-performing Total Facilities Management, rehabilitation, and workforce development operations that consistently achieve operational, contractual, and financial goals.
• Strong financial stewardship and effective management of organizational resources.
• Exceptional program quality, regulatory compliance, and performance outcomes.
• Trusted partnerships with government agencies, employers, educational institutions, customers, and community organizations.
• Engaged, accountable, and high-performing operational leadership team.
• Innovative, participant-centered programs and operational services that improve employment outcomes, customer satisfaction, and advance economic mobility.

Compensation & Benefits

Compensation: $200,000-$250,000 Annually
Benefits: Medical, Dental & Vision | Life/AD&D & Long-Term Disability | Flexible Spending Account (FSA) | Commuter Benefits | 403(b) | Wellness Program

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.

Mission: To create opportunities for people with barriers to economic well-being.

In 1935, Fedcap Rehabilitation Services was founded by three men in NYC who had sustained injuries in WWI and literally changed the world for people with physical disabilities. It now provides an array of services to youth and adults helping thousands each year graduate from high school, obtain vocational certification or a college degree, become work ready, obtain meaningful employment and achieve long term economic well-being.

Renamed The Fedcap Group in 2018, Fedcap Rehabilitation Services continues to be a trailblazer in providing opportunities for people with challenges and disabilities and their families.

Website: www.fedcap.org

The Chief Operating Officer, Fedcap Rehabilitation Services, is the senior executive responsible for leading the operational strategy, performance, and growth of Fedcap Rehabilitation Services, one of The Fedcap Group's largest organizations. Reporting to the President, the COO provides executive leadership across a diverse portfolio of Total Facilities Management operations, revenue-generating and government-funded programs, workforce development initiatives, vocational rehabilitation services, and core operational functions that drive organizational performance while advancing the organization's mission and long-term sustainability.

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