Windows Infrastructure Support Analyst

Citco · Makati City

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Windows Infrastructure Support Analyst

Position Description 

The Citco Group of Companies is a worldwide group of independent financial service providers serving the world's elite hedge funds, private equity and real estate firms, institutional banks, Global 1000 companies and high net worth individuals. Citco companies service these sectors around the world by offering hedge fund administration, custody and fund trading, financial products and corporate and trust planning solutions. 

The ideal candidate will have strong interest & background in Applications Support and with the ability to learn quickly the business and the supporting applications from the inside out. The primary purpose of the position is to provide Applications Support for the three Divisions: Citco Group, Citco Fund Services (CFS) and Citco Corporate Solutions (C2S), to ensure global support coverage in accordance with Service Level Agreements. The Applications Support Analyst will work closely with business teams dealing with complex issues, solving them or escalating to other members of the Technical Groups or Third Party Vendors of the applications that we support. 

 Organizational Relationships  

This position is key within our IT Group in terms of how we support the business and will be working across multiple applications and business units. The role will be both technical and business orientated, as such the Analyst will be someone that can provide the right levels of technical support and being business operationally driven. 

 Principal Accountabilities  

 Applications Support   

  • Administer & resolve support requests coming from application users through Service Desk Ticketing System 

  • Develop and maintain a working knowledge of business applications that we support 

  • Help in preparing user documentation on supported applications and upgrades 

  • Install client components on user machines and assist with resolution of technical issues pertaining to these 

  • Act as liaison between business users, technical support teams and application developers /vendors 

  • Participate in discussions whenever upgrades or new functionality is introduced to the applications 

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