Facilities Coordinator

The Fedcap Group · United States · $19.75–$24.08/hr (stated in the posting)

About The Fedcap Group

The Fedcap Group is a family of companies committed to helping individuals overcome barriers to employment and independence. Our employees deliver the 'Power of Possible' through collaboration, innovation, and service.

Position Summary

The Facilities Coordinator is a hands-on operational professional responsible for supporting the daily maintenance, safety, and functionality of assigned facilities. This role works alongside maintenance staff, contractors, and vendors while managing the Facilities Work Order/Ticketing System, conducting inspections, supporting preventative maintenance, coordinating space setups, and ensuring exceptional customer service. This is not a desk-only position; the successful candidate leads by example and actively participates in day-to-day facilities operations.

Core Responsibilities & Performance Expectations

Facilities Ticketing & Work Order Management

Responsibilities:

· Receive, prioritize, assign, monitor, and close work orders.

· Maintain accurate ticket documentation, notes, invoices, and photographs.

· Provide timely updates to requestors.

· Escalate critical issues when appropriate.

Performance Expectations:

· 95% of work orders completed within service standards.

· New requests acknowledged within 1 business day.

· 98% documentation accuracy.

Hands-On Facilities Operations

Responsibilities:

· Conduct daily building walkthroughs and inspections.

· Work alongside maintenance staff during operational needs.

· Assist with office moves, room setups, furniture reconfiguration, and minor operational projects.

· Verify completed work before closing tickets.

Performance Expectations:

· 100% scheduled inspections completed.

· High-priority work personally verified before closure.

· Visible presence throughout assigned facilities.

Vendor & Contractor Coordination

Responsibilities:

· Coordinate vendors, monitor work quality, ensure safety compliance and timely completion.

Performance Expectations:

· 95% vendor work completed on schedule.

Safety & Compliance

Responsibilities:

· Serve as Deputy Fire Warden.

· Support OSHA, fire safety, and emergency preparedness.

Performance Expectations:

· 100% participation in required drills and compliance activities.

Customer Service

Responsibilities:

· Provide responsive service to internal stakeholders and maintain professional communication.

Performance Expectations:

· 90%+ positive internal customer satisfaction.

Qualifications

· Associate degree or equivalent facilities, maintenance, office management, or property management experience.

· Experience using a facilities ticketing/work order management system preferred.

· Working knowledge of Microsoft Office; Oracle experience is a plus.

· Strong customer service, communication, organization, and problem-solving skills.

· Ability to perform hands-on operational work, including walking facilities, lifting up to 50 pounds, and assisting with building projects.

Key Performance Indicators (KPIs)

Performance Area	Target
Ticket Response	Within 1 business day
Ticket Completion	95% within SLA
Building Inspections	100% completed
Documentation Accuracy	98%
Vendor Performance	95% on time
Customer Satisfaction	90%+
Safety Compliance	100%
Meeting Room Readiness	98%
Operational Visibility	Daily presence in assigned locations

Why Join Fedcap?

Join a mission-driven organization where you will make a visible impact every day while working alongside an experienced team that values accountability, collaboration, customer service, and continuous improvement.

Equal Opportunity Employer

The Fedcap Group is proud to be an Equal Opportunity Employer and is committed to fostering an inclusive workplace.

Mission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.

For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs—all targeted to helping people achieve long-term self-sufficiency.

The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact.

The Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state and local government to improve the way services are designed, funded and delivered.

Website: http://fedcapgroup.org/ What it means to work at The Fedcap Group, Inc. The Fedcap Group is a family of companies that provides programs and services that changes the lives of persons with barriers. We help individuals move toward independence as valued members of their communities and in the workplace. Fedcap was one of the first vocational rehabilitation programs for the physically disabled in the United States and has broadened its services to address many more people who are marginalized. An organization started in 1935 by three World War I veterans who came home from war and could not find work because of their injuries, has become a vibrant organization where the opportunities are endless. Fedcap employees take pride in their work and enrich the lives of others. We are each a part of a team that makes a difference every day and provides the “Power of Possible.” STATUS: Full Time / Regular/ Non-Exem Wage/Salary: $19.75 - $24.08 (hourly)

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