Associate Analyst- MSS

Job Description 

Associate Analyst applies well-honed consulting, project management and functional skills in the management of major client inquiries and short term projects. The Associate Analyst is expected to provide externally facing, client-ready responses to inquiries involving minimal review from Practice Leader and other team members. Associate Analyst shall assist the Marketing Department in the maintenance of their contacts database / other list management in salesforce.com.  The Associate Analyst’s work product will provide a clear response to each request, a summary of pertinent findings, combining empirical data, best practices insights and case studies, along with any summarized pertinent information. The Associate Analyst works closely with Global Marketing Managers and provides support to updating, maintenance and any other work related to SalesForce. 

Responsibilities 

Understand the values and vision of the organization and align the activities accordingly 

Protect the Intellectual Property 

Adhere to all the policies and procedures 

Work with other line functions to collect or provide relevant data 

Track and manage leads, opportunities, and customers through salesforce.com 

View, Edit, Create, Delete, Update, Retrieve the data/contacts on SalesForce as and when necessary 

Work on Email campaigns with Marketing team and updated the requirements based on specific campaigns 

Assist team members / internal clients in upgrading, updating, reviewing the existing database 

Conduct secondary research to find company and contact related information for updating in SalesForce 

Essential Skills 

Job  

Must be an MBA from a Business school of repute  

Excellent written and verbal communication skills are essential 

Should have knowledge on quantitative/ data analytics and research skills 

Should be organized and focused on delivering research tasks within defined deadlines 

Must be dynamic, flexible and possess perseverance skills 

Proficiency in customer relationship management  

Must have knowledge of Salesforce.com or any other CRM tool 

Knowledge of marketing automation tool like Eloqua 

Personal  

Should have understanding of business objectives and organization structure 

The candidate must have strong work ethics and trustworthiness  

The candidate should possess attention to detail and also maintain confidentiality and integrity 

Must be highly collaborative and be a team player with commitment to excellence  

Preferred Skills 

Job 

Must be proficient in Microsoft Office (Excel, PowerPoint) 

Self-motivated, fast learner with the ability to operate independently 

Personal  

Ability to work under pressure to achieve the multiple daily deadlines for client deliverables with a mature approach