Application Support Sr. Officer
The Knowledge Hub · EG
Responsibilities:
Accountable for the organization’s applications start to end process:
- Responsible for ticketed query system and ensures comprehensive database of queries and resolutions is kept up to date.
- Provide technical support to teams within the organization.
- Identify, analyze, and resolve problems.
- Interact effectively with users to solve problems and advises on best practices for using the system.
- Establish, enforce, and maintain data entry standards.
- Assist in training for staff and faculty.
- Support students in accessing and using their systems.
- Create reports and dashboards.
- Maintain and update technical documents and procedures.
- Assist with systems integration.
- Assist in implementing new solutions as per the business needs
Coordinate with the vendors & other IT functions:
- Liaise with vendors and other IT personnel for problem resolution.
- Assist in designing new projects as per business needs.
- Align and test new projects with the vendors
Ensure a high level of the security & governance:
- Maintain security, backup, and redundancy strategies.
- Ensure compliance with IT policies & procedures.
Qualifications & Requirements:
Education: Bachelor of Business Informatics or in any relevant field.
Years of Experience: 3 to 6 years
Skills & Competencies:
• Verbal and written communication skills
• Time management
• Problem solving
• Result Oriented
• Good ability to handle stress
• High ability to explain complex ideas to those with limited IT and systems knowledge.
Technical Competencies:
• Has a good SQL background
• Has a good understanding of HTML
• Has a fair PHP background
• Possess high level of testing techniques and scenarios