IT Specialist - Systems & Automations
Global Medical Virtual Assistants · Remote
We're looking for an IT Specialist (System and Automation Team) to join our growing Systems & Automations team. This role is part builder, part problem-solver: you'll take messy manual workflows and turn them into clean, reliable automated systems that serve the entire organization.
You won't be working in isolation. You'll be embedded in a sprint-based team that ships real solutions every two weeks, ranging from internal dashboards and reporting pipelines to AI-powered agents and process automation.
TASKS:
- Build and maintain automation systems using Google Apps Script as the primary development platform.
- Integrate with APIs (ClickUp, Google Workspace, third-party services) to connect systems and move data where it needs to go.
- Design and build lightweight web app interfaces (HTML/CSS/JS) for internal tools and dashboards.
- Use Google Sheets as a data layer: structured tabs, formulas, and script-driven pipelines.
- Translate non-technical requests from Operations, HR, Finance, and Leadership into working automated solutions.
- Write clear documentation (SOPs, specs, system registries) so your work outlives you.
- Participate in 2-week sprint cycles: grooming, building, testing, shipping, retro.
- Maintain and improve existing systems (~20% of your time on maintenance).
- Collaborate on AI agent development (ClickUp Super Agents, prompt engineering, automation logic).
- Work with no-code/low-code tools to ship fast when full custom builds aren't warranted.
Requirements
REQUIRED QUALIFICATIONS:
- Google Apps Script / JavaScript: Can write modular scripts, work with triggers, and build web apps.
- REST API integration: Can read API docs, authenticate, parse JSON, and handle errors.
- No-code/low-code tools: Experience with platforms like Zapier, Make, or native app automations.
- AI fluency & Agentic AI: Comfortable using AI tools daily, understands prompting, and can configure or maintain AI agents.
- CRM experience: Familiar with CRM platforms and how data flows through them (contacts, pipelines, automations).
- Process thinking: Can look at a manual workflow and see the automation opportunity.
- Self-directed work style: Comfortable with async communication, managing your own tickets, and shipping without hand-holding.
- Willingness to learn fast: You don't need to know everything on day one, but you need to pick things up quickly and independently.
PREFERRED QUALIFICATIONS:
- Experience with ClickUp (task management, API, custom fields, automations).
- Google Sheets (advanced): Understands Sheets as a data layer, not just a spreadsheet.
- Experience building reporting dashboards or data visualization.
- Understanding of webhooks and event-driven architecture.
- Background in HIPAA-compliant environments or healthcare operations.
- Familiarity with version control concepts and documentation-first development.
- HTML / CSS for building internal UIs.
MINIMUM SYSTEM REQUIREMENTS:
- PRIMARY SYSTEM
- Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
- Computer Memory/RAM: 8.00 GB
- Computer Operating System: At least Windows 11 64-bit or macOS Ventura
- Headset: Any USB-type headset with noise-cancelling feature
- Camera: Capable of a clear and crisp video output
- BACK-UP SYSTEM
- OPTION 1 (BACKUP SYSTEM):
- Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
- Computer Memory/RAM: 8.00 GB
- Computer Operating System: at least Windows 11 64-bit or macOS Ventura
- Headset: Any USB-type headset with noise-cancelling feature (Optional)
- OPTION 2 (POWER SUPPLY - UPS):
- Must be capable of powering your work station for at least 3 hours
- Typically a device with 240Wh or higher will be sufficient
- Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
- PRIMARY INTERNET CONNECTION
- DSL / Fiber Connection - Minimum of 100mb/s contracted
- BACK-UP INTERNET CONNECTION
- Minimum of 20mb/s (Cell)
RECOMMENDED SYSTEM REQUIREMENTS
- PRIMARY SYSTEM
- Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
- Computer Memory/RAM: 16.00 GB
- Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
- Headset: Any USB-type headset with noise-cancelling feature
- Camera: Capable of a clear and crisp video output
- BACK-UP SYSTEM
- OPTION 1 (BACKUP SYSTEM):
- Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
- Computer Memory/RAM: 16.00 GB
- Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
- Headset: Any USB-type headset with noise-cancelling feature
- Camera: Capable of a clear and crisp video output
- OPTION 2 (POWER SUPPLY - UPS):
- Must be capable of powering your work station for at least 3 hours
- Typically a device with 240Wh or higher will be sufficient
- Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
- PRIMARY INTERNET CONNECTION
- DSL / Fiber Connection - Minimum of 500mb/s contracted
- BACK-UP INTERNET CONNECTION
- Minimum of 20mb/s (Cell or wired)
Benefits
RATE AND REWARDS:
- Starting Rate is $850 (USD) monthly
- Employment Type: Independent Contractor
- Free Training
- Paid Time Offs
- HMO Coverage
- Optical Rewards
- Performance-Based Increase
- Permanent Work From Home