Case Management Virtual Assistant
Global Pacific Support · Remote
Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans.
This role calls for a professional who’s organized, empathetic, and able to handle sensitive information with precision and care.
Responsibilities
- Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality.
- Coordinate appointments, follow-ups, and documentation with Veterans and support partners.
- Prepare reports, maintain databases, and track progress on ongoing cases.
- Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity.
- Support process improvement by identifying gaps and proposing efficiency solutions.
Requirements
Qualifications
- Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company.
- Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred.
- Excellent written and verbal communication skills in English.
- Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps.
- Strong attention to detail, organizational skills, and discretion with sensitive data.
- Ability to work U.S. time zones and maintain consistent communication.