Senior Account Manager - USA
GoGlobal · Remote
As a Senior Account Manager – USA, you will be responsible for managing and growing a portfolio of strategic multinational clients across both Business Corporate Services (BCS) and Employer of Record (EOR) solutions. You will serve as a trusted advisor to senior client stakeholders, ensuring exceptional client experience while driving retention, renewals, commercial growth, and long-term partnerships.
In addition to managing complex global accounts, you will proactively identify opportunities to expand GoGlobal's service offerings, collaborate with cross-functional teams, and support business development initiatives. This is a highly client-facing role requiring strong commercial acumen, consultative relationship management, and expertise in global workforce and corporate services.
Key Responsibilities
Client Relationship & Account Growth
- Serve as the primary account owner for a portfolio of strategic US-based multinational clients across both BCS and EOR services.
- Develop trusted relationships with executive and senior client stakeholders by providing consultative guidance on global expansion, entity management, employment solutions, and compliance.
- Drive client retention, contract renewals, upselling, cross-selling, and gross margin optimization.
- Lead Quarterly Business Reviews (QBRs) to identify business needs, growth opportunities, and strategic initiatives.
- Maintain a deep understanding of each client's business model, operating structure, countries in scope, future expansion plans, and organizational priorities.
Commercial Ownership
- Own commercial performance across assigned accounts, including revenue growth, pricing discussions, contract amendments, and scope expansion.
- Identify opportunities to introduce additional GoGlobal solutions across existing client portfolios.
- Support business development initiatives by participating in client meetings, networking events, and go-to-market activities alongside Sales teams.
- Work collaboratively with Sales to ensure smooth client handovers and continued account growth after implementation.
Operational Excellence & Governance
- Maintain accurate account information within CRM systems, including services in scope, renewals, onboarding status, commercial opportunities, and account plans.
- Act as the senior escalation point for complex operational or commercial issues involving multinational clients.
- Balance client advocacy with GoGlobal's commercial objectives, operational capabilities, and compliance requirements.
- Ensure proactive risk identification and timely resolution of client issues.
Cross-Functional & Global Collaboration
- Partner closely with Operations, Payroll, Accounting, Tax, Legal, Compliance, Finance, and Customer Success teams to deliver seamless client experiences.
- Provide strategic guidance to internal teams regarding client priorities and business objectives.
- Mentor junior Account Managers and contribute to knowledge sharing and continuous improvement initiatives.
- Support process improvements that strengthen GoGlobal's client service delivery and commercial success.
Requirements
- Experience in Account Management, Customer Success, Client Services, or Business Development within a B2B environment.
- Hands-on experience managing both Business Corporate Services (BCS) and Employer of Record (EOR) client portfolios preffered.
- Strong understanding of global employment solutions, including EOR, global payroll, accounting, tax, entity management, and corporate compliance services.
- Proven experience managing enterprise or multinational client accounts across multiple countries.
- Demonstrated success in client retention, renewals, upselling, cross-selling, and commercial account growth.
- Strong commercial mindset with experience managing pricing discussions, scope changes, and revenue expansion.
- Excellent client-facing, presentation, negotiation, and stakeholder management skills, with experience engaging senior executives.
- Ability to manage multiple complex accounts while working collaboratively across global teams.
- Excellent verbal and written English communication skills.
- Experience within a global Business Process Outsourcing (BPO), Employer of Record (EOR), Professional Employer Organization (PEO), Global Payroll, HR Services, or Business Corporate Services organization.
- Experience supporting multinational organizations with international expansion.
- Knowledge of US employment practices and international workforce solutions.
- Experience participating in business development activities, including client meetings, networking events, and supporting go-to-market initiatives.
- Experience working in a fast-paced, global, matrix organization.
OVERVIEW
As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.
Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.
We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.
We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:
A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
Collaborating with a diverse, global and supportive team
Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth
WHY WE ARE DIFFERENT
We Make Growing Your Career Possible
- We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.
- We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout.
- We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way.
- We're global. We offer career opportunities across the world-whether it's new job roles or international locations
- English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.
- We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success.
- We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.
- We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions.
- We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.
Ready to take the next step in your career with us? Apply now!