Client Advisor, Full-Time, Yorkdale

Tiffany & Co. · Toronto · CA$20.57–CA$27.83/hr (stated in the posting)

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Overview:

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery. 

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability.  We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better. 

At Tiffany, we uphold the highest standards and live our values in our day-to-day work.  Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence. 

As a Tiffany Client Advisor you will:

• Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary. 
• Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do. 
• Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
• Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business. 

Sales: 

• Deepen the relationship with our clients to drive lifetime loyalty and spend. 
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships. 
• Deliver a significant portion of sales through repeat client business. 
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment 
• Drive business through key product pillars. 
• Convert clients through curiosity and discovery daily

Service: 

• Elevate in store experience by consistently delivering memorable moments to every client. 
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch. 
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on Net Promoter Score (NPS) performance and client feedback.
• Connect with your client’s wardrobe to ‘style them’

Experience

Required:

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client 
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Desired:

• A college/university degree.
• Proficiency in multiple languages.

The hiring range for this position is $20.57 - $27.83 per hour. The rate of pay offered will be dependent upon candidates' relevant skills and experience. This role is eligible for applicable sales commission. 

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