Client Advisor Contact Centre, Full-Time, Toronto Bloor Street

Tiffany & Co. · Toronto

Overview:

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

As a Tiffany Client Advisor, Contact Centre you will:

Be based in store, holding the critical position of embodying the Tiffany brand in each and every client interaction, responsible for delivering luxury best-in-class client experience across multiple contact channels by listening to each client personal needs and addressing it through elevated and authentic communication.
Be an excellent communicator and brand ambassador with passion for Tiffany conveyed in every conversation and lay out the foundation for building long-term client loyalty.
Responsible for achieving and exceeding client service goals and commercial sales targets.
Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live chat channels
Consistently deliver luxury outstanding service to resolve client issues effectively and with empathy
Escalate issues diligently to ensure prompt and client-centric resolution
Initiate proactive, elevated, and relevant product recommendations for the client
Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction
Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building
Ensure compliance with all policies and processes at all time
Communicate with passion and authenticity, use elevated verbal and written language
Meet and exceed client, service, and commercial goals

Experience

Required:

• Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset

• Excellent verbal and writing communication skills, high energy, and passion

• Strong computer experience working on multiple software platforms

• Ability to multitask, handling phone, email, and live chat communications

• Flexibility to work varied schedule, including days, nights, weekends, and holidays

• Must have authorization to work in Canada

• Proficiency with Salesforce is a strong asset

The hiring range for this position is $20.57 - $27.83. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission.

The Client Advisor holds the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client's experience extraordinary.

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