L2 Application Support Engineer
Encora · Brazil
Job Title: L2 Application Support Engineer
Key Skills: Java, C, ETL, Shell script.
Location: São Paulo
Mode: In-person
We at Coforge are hiring L2 Application Support Engineer with the following skill set.
Key Responsibilities
- Work actively with team members to analyze and resolve application issues.
- Identify defects, discrepancies, and trends by ways of code debugging or log analysis.
- Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas.
- Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly.
- Automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
- Identify alerts/processes that can be automated.
- Challenge existing application setup, processing and suggest different ways to solve problem or improve stability.
- Actively participate in Change management process with view to manage risk in production environment.
- Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency.
- Develop reports that provide trending statistics to track and manage application health and support service performance.
- Willing to learn and troubleshoot/support proprietary technologies not available through market place.
Required Skills & Qualifications
- Computer Science concept of Data Structures in practical use cases.
- Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues.
- Good unix trouble shooting skills.
- Good understanding of ETL / batch processes and capacity management.
- Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions.
- One of the following Structured or Object Oriented programming languages: Java, C, C++, VB, .NET, ASP or Angular etc.
- One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.
- One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2.
Preferred Skills:
- Experience in the Financial Service Industry.
- Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud.
- Degree in Computer Science.
Posted On: 22-07-2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.