Senior Salesforce - Comm Cloud Resources
Encora · Brazil
Job Title: Senior Salesforce
Key Skills: Salesforce, Salesforce Service Cloud, Apex, Copado
Location: Brazil
Mode: Remote
We at Coforge are hiring Senior Salesforcewith the following skill set.
Key Responsibilities
- Design, implement, and deliver scalable Salesforce Service Cloud and Communications Cloud solutions that support customer service, digital engagement, and service operations.
- Configure and optimize Case Management, Omni-Channel Routing, Digital Engagement (Chat/Messaging), Knowledge, and Agent Workspace to improve customer experience and operational efficiency.
- Leverage Salesforce Communications Cloud capabilities, including the Industry Data Model, Enterprise Product Catalog, service processes, and customer lifecycle management, where applicable.
- Develop and customize Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and platform automation to meet complex business requirements.
- Design and implement integrations with enterprise applications using REST/SOAP APIs, Platform Events, and middleware technologies.
- Provide technical leadership and solution architecture guidance, ensuring adherence to Salesforce best practices, scalability, security, and governance.
- Collaborate with business stakeholders to define customer service strategies, chat workflows, agent enablement, and cross-cloud solution designs.
- Enable and support DevOps practices through Copado, including version control, CI/CD pipelines, automated deployments, and release management.
- Support user adoption through training, documentation, production support, and continuous platform optimization.
- Stay current with Salesforce seasonal releases, Communications Cloud enhancements, AI capabilities, and emerging platform technologies, recommending improvements where appropriate.
Required Skills & Qualifications
- Proven experience designing and implementing Salesforce Service Cloud solutions in enterprise environments.
- Hands-on experience with Salesforce Communications Cloud, including industry-specific capabilities and customer service processes.
- Strong understanding of CRM processes, Case Management, Omni-Channel Routing, Digital Engagement, chat, messaging, and customer support operations.
- Experience developing Salesforce applications using Apex, Lightning Web Components (LWC), Flows, and platform declarative tools.
- Experience integrating Salesforce with external systems using APIs and middleware platforms.
- Hands-on experience with Copado or equivalent Salesforce DevOps platforms, including CI/CD and release management.
- Strong understanding of Salesforce security, sharing model, data architecture, and governance.
- Ability to lead solution workshops, provide architectural guidance, and engage effectively with business and technical stakeholders.
- Excellent analytical, communication, and problem-solving skills.
Preferred Skills:
- Experience with OmniStudio (OmniScripts, FlexCards, DataRaptors, and Integration Procedures).
- Experience with Salesforce Data Cloud, Agentforce, Experience Cloud, or other Salesforce Industry Cloud products.
- Experience with enterprise integrations, large-scale Salesforce transformations, and multi-cloud implementations.
- Familiarity with Salesforce Industries architecture and TM Forum concepts is desirable.
- Experience working within Agile delivery teams across onshore and offshore locations.
- Salesforce certifications such as Service Cloud Consultant, Communications Cloud Accredited Professional, Platform Developer I/II, Application Architect, or System Architect are highly desirable.
Posted On: 15-07-2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.