Business Analyst
Encora · Kuala Lumpur
About the Role
We are looking for an experienced Business Analyst with a strong background in IT project delivery. The role involves requirement gathering, process analysis, stakeholder management, and supporting end-to-end system implementation within a structured delivery environment.
Key Responsibilities
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Collaborate with business and IT stakeholders to analyze processes, identify gaps, and recommend improvements.
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Gather, analyze, and document requirements (BRD, FRD, Functional Specifications).
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Translate business needs into clear and actionable technical requirements.
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Perform data validation and analysis using SQL.
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Work closely with development teams to ensure solution alignment with requirements.
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Support test planning, test case design, execution, and defect management.
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Coordinate and manage User Acceptance Testing (UAT) and ensure timely issue resolution.
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Support system implementation and post-go-live activities.
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Maintain regular communication with stakeholders on progress, risks, and deliverables.
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Provide user training, documentation, and onboarding support.
Requirements
Experience
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5+ years of Business Analyst experience in IT projects.
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Proven experience in requirement gathering and functional documentation.
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Experience in stakeholder management across business and technical teams.
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Hands-on experience in application testing and UAT coordination (3–5 years).
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Experience in process analysis and business process improvement (3–5 years).
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Working knowledge of SQL (2–3 years).
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Experience working in Agile or SDLC environments (3–5 years).
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Familiarity with tools like Jira and Confluence (2–3 years).
Nice to Have
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Exposure to CRM platforms, preferably Pega (workflow/case management).
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Experience in banking or insurance domain.
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Involvement in digital transformation or system modernization projects.
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Experience supporting user training and change management activities.