ServiceNow Engineer (Forms & Ansible Integration)

Encora · Kuala Lumpur

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Day to Day

• Design, develop, and maintain ServiceNow forms, catalogs, and workflows within ServiceNow
• Configure and customize modules such as:
• Incident Management
• Change Management
• Service Catalog
• Build and manage ServiceNow catalog items, record producers, and dynamic forms
• Develop and maintain workflows using Flow Designer and scripting
• Integrate ServiceNow with external systems, especially Ansible Automation Platform for automated provisioning and remediation
• Implement REST/SOAP APIs for system integrations
• Collaborate with DevOps, Cloud, and Platform teams to automate operational processes
• Troubleshoot issues related to workflows, forms, and integrations
• Ensure adherence to best practices, governance, and security standards
• Document technical designs, workflows, and configurations

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