L2/L3 Support Engineer
Encora · Mexico City
Job Title: L2/L3 Support Engineer
Key Skills: Production Support, Java 8+ or C, C++, or Angular and experience with one of the following scripting languages, Shell script, Perl, JavaScript, or Python
Experience: 5+ years
Location Mexico City or Guadalajara
Mode: Hybrid
We at Coforge are hiring Position (22655) with the following skill set.
As a Production Management Specialist you will play a critical role in supporting the Firm various business functions through effective management of technologies and systems.
Responsibilities
- Collaborate with team members to analyze and resolve application issues.
- Identify defects, discrepancies, and trends through code debugging and log analysis.
- Manage incidents and communicate effectively with users, application owners, and senior stakeholders.
- Enhance application stability and performance by identifying patterns and advising on permanent fixes.
- Utilize tools developed by the Engineering team to automate failure responses and monitor production health.
- Identify and automate alerts and processes in collaboration with theEngineering team.
- Challenge existing application setups and suggest improvements for stability.
- Participate actively in the Change Management process to manage production risks.
- Develop and improve run books to minimize operational errors and enhance efficiency.
- Create reports that provide trending statistics to track application health and service performance.
- Willingness to learn and support proprietary technologies not available in the marketplace.
Required Qualifications
- Bachelor?s degree (U.S. or equivalent) and five (5) years of software development/production support experience.
- Strong understanding of Data Structures and their practical applications.
- Proven problem-solving skills in development or production environments, including root cause analysis.
- Proficient in UNIX troubleshooting, ETL/batch processes, and capacity management.
- Excellent communication skills to articulate technical and functional aspects of problems to drive solutions.
- Proficiency in Java 8+ and one of the following programming languages: C, C++, or Angular.
- Experience with one of the following scripting languages: Shell script, Perl, JavaScript, or Python.
- Familiarity with RDBMS environments such as Sybase ASE/IQ, Oracle, or DB2.
Required Qualifications
- Experience in the Financial Services Industry.
- Knowledge of Cluster Computing and Big Data solutions (e.g., Spark, Hadoop, HDFS) using public cloud.
- Degree in Computer Science.
Posted On: August 6, 2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.