Behavioral Health Protective Services Officer-Optional

TriHealth · Cincinnati

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Join TriHealth and build a meaningful career while making a difference in the lives of patients, families, and the communities we serve. As one of the region's leading healthcare systems, TriHealth offers opportunities for professional growth, career advancement, and continuous learning in a collaborative, patient-centered environment. Our team members are empowered to bring their expertise, compassion, and innovation to work every day while enjoying competitive benefits and a culture that values wellbeing, inclusion, and excellence.

Location:  Good Samaritan Hospital at 375 Dixmyth Avenue, Cincinnati, OH 45220

Work Hours:

• PRN – Optional
• Day shift
• Holiday rotation

Incentives & Benefits:

This position is classified as PRN and is not eligible for TriHealth benefits.

Minimum Job Requirements:

• High School Diploma or GED or GED in General Studies (Required)
• 2 - 3 years’ experience (Required)
• Microsoft Outlook and related office software programs

Job Overview:

In collaboration with BHS team and Protective Services Department, the BHPSO provides safety and security to patients, healthcare workers, and the unit by responding to situations to de-escalate potential escalating and unsafe situations. At the direction of the registered nurse, the BHPSO assists in maintaining a secure and safe environment for our patients, visitors and team members. The BHPSO functions as a member of the interdisciplinary team, under the direction of licensed nursing staff, performing various duties such as (but not limited to): patient escorts into the unit from the Emergency Department, between 10FG and 10HI units, conducts inventory of patient belongings, assistance in escorting patients to seclusion, supporting the proper application of restraints, conducting environmental safety rounds, conducting new admission searches and placing themselves in position to physically protect staff and themselves from acts of aggression. Attends and actively participates in unit-based huddles and debriefings.

Job Responsibilities:

• Demonstrates a knowledge of understanding of Hospital Department Policies and Procedures. Demonstrates a knowledge of law enforcement/security and how it applies to Hospital Security. Sustain a positive working relationship with local law enforcement agencies. Sustains a positive working relationship with TriHealth entities. Maintains effective operational effectiveness of the shift. Performs the duties of a Protective Service Officer while assisting with special assignments. 
• Effectively communicates through strong interpersonal skills. Utilizes conflict resolution and decision-making skills. 
• Participates in proactive communication representing the organization, PSO team as a whole and their respective team. Demonstrates proficiency in verbal and physical de-escalation. Demonstrates knowledge in CMS and OMHAS regulations. Demonstrates proficiency in application of restraint and seclusion techniques. 
• Proficiency in Microsoft Office. 
• Promotes positive cooperation between departments by participating in daily huddles and educating staff about security matters. Effectively communicates through report writing, appropriate documentation, department huddles, and leadership meetings. 
• Responds to security calls for service.

Other Related Information:

Will serve as a liaison between the Behavioral Health Unit and Protective Services as well as local law enforcement agencies.

Working Conditions:
Bending - 
Climbing - Occasionally 
Concentrating - Consistently 
Continuous Learning - Consistently 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - 
Interpersonal Communication - Consistently 
Kneeling - Occasionally 
Lifting <10 Lbs. - Occasionally 
Lifting 50+ Lbs. - Occasionally 
Lifting <50 Lbs. - Occasionally 
Pulling - Occasionally 
Pushing - Occasionally 
Reaching - Consistently 
Reading - Consistently 
Sitting - Frequently 
Standing - Consistently 
Stooping - Frequently 
Talking - 
Thinking/Reasoning - Consistently 
Use of Hands - Frequently 
Color Vision - Consistently 
Visual Acuity: Far - 
Visual Acuity: Near - 
Walking – Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS... 

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS... 

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 
• Offer patients and guests priority when waiting (lines, elevators) 
• Work on improving quality, safety, and service

Respect: ALWAYS... 

• Respect cultural and spiritual differences and honor individual preferences. 
• Respect everyone's opinion and contribution, regardless of title/role. 
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS... 

• Value the time of others by striving to be on time, prepared and actively participating. 
• Pick up trash, ensuring the physical environment is clean and safe. 
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS... 

• Acknowledge wins and frequently thank team members and others for contributions. 
• Show courtesy and compassion with customers, team members and the community.

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