Manager, Security (Kuala Lumpur)

UEM Edgenta · Kuala Lumpur

Responsibilities

Serve as the primary liaison between the company, tenants, and VIP guests, ensuring exceptional hospitality and smooth coordination during events and visits.
Plan, coordinate, and oversee all high-profile events, VIP visits, and hospitality activities, ensuring top-tier presentation, comfort, and service quality.
Work closely with mall management, tenants, and service providers to ensure the facility environment and customer experience meet luxury standards.
Supervise and guide frontline and concierge teams, ensuring they deliver a professional, welcoming, and polished experience to guests.
Coordinate with security, housekeeping, and maintenance teams to ensure readiness, cleanliness, and safety of all event and public areas.
Manage event logistics, including venue setup, crowd control, access management, and liaison with vendors, caterers, and decorators.
Support marketing and communications teams in executing mall campaigns, corporate events, and tenant-led activities seamlessly.
Handle guest feedback, VIP complaints, and service recovery promptly and professionally to maintain TRX’s premium reputation.
Maintain excellent relationships with government bodies, embassies, and corporate partners for event approvals and special arrangements.
Prepare post-event reports, performance reviews, and recommendations for continuous improvement in guest experience and event delivery.

Requirements

Bachelor’s Degree in Hospitality, Event Management, Public Relations, or related discipline.
Minimum 8–10 years of experience in hospitality, customer relations, or event management, preferably in luxury retail, hotels, or mixed-use developments.
Strong interpersonal and communication skills: confident, articulate, and well-groomed, with the ability to engage with VIPs and senior stakeholders.
Proven experience in planning and executing large-scale events and managing guest experiences at a premium venue.
High attention to detail with excellent organizational and problem-solving abilities.
Professional demeanor with a service-oriented mindset and ability to perform under pressure.
Proficiency in MS Office; experience with CRM or event management systems is an advantage.
Flexible to work on weekends, public holidays, or extended hours during special events.

Hospitality and events leader responsible for coordinating VIP visits, high-profile events, tenant relations, and premium guest experiences while ensuring seamless operations, service excellence, safety, and brand reputation.

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