IT Technical Senior Specialist

UL Solutions · Gurugram

Provide technical support for desktops, laptops, mobile devices, and enterprise applications across onsite and remote environments.
Manage device lifecycle activities, including provisioning, imaging, deployment, upgrades, refreshes, and asset recovery.
Support conference room and collaboration technologies, including audio/video systems, meeting room solutions, and workplace technology platforms.
Troubleshoot and resolve hardware, software, operating system, network connectivity, and infrastructure-related issues.
Coordinate with internal IT teams and external vendors to resolve incidents, perform repairs, and maintain technology standards.
Support onboarding, office moves, technology rollouts, and other end-user technology initiatives.
Maintain accurate documentation of technical procedures, assets, incidents, and service requests using IT service management tools.
Contribute to continuous improvement initiatives that enhance operational efficiency and the overall end-user experience.

The IT Technical Senior Specialist provides technical support across end-user computing, workplace technology, and core IT infrastructure services. This role is responsible for maintaining and supporting enterprise devices, collaboration technologies, and business-critical IT systems while ensuring a secure, reliable, and seamless user experience. The position partners with global IT teams, business stakeholders, and vendors to support day-to-day operations and technology initiatives.

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