Patient Care Services Director
United Regional Health Care System · Wichita Falls
Summary of Essential Functions
- Provides administrative leadership and oversight for operations within assigned service areas, including staffing, patient assignments, patient throughput, and resource pool management.
- Supervises and coordinates departmental activities in accordance with organizational mission, vision, policies, and strategic objectives.
- Assumes responsibility for the planning, direction, control, and evaluation of programs and services within assigned areas.
- Ensures the effective utilization of personnel, financial, and operational resources to support safe, high-quality patient care.
Educational Requirements
- Graduate of an accredited school of nursing.
- Bachelor of Science in Nursing (BSN) required.
- Master’s degree in nursing, healthcare administration, business administration, or a related field preferred; candidates actively pursuing a master's degree will be considered.
- Demonstrated proficiency in written and verbal English communication.
- Proficient in software applications required to perform the duties of the position.
Licenses and Certifications
- Current licensure as a Registered Nurse (RN) in the State of Texas.
- Current CPR, ACLS, and PALS certifications.
Knowledge, Skills, and Abilities
- Minimum of four years of leadership experience in an acute care healthcare setting; prior experience at United Regional preferred.
- Working knowledge of hospital operations and organizational structure.
- Strong verbal and written communication, interpersonal, and customer service skills.
- Demonstrated proficiency in computer applications and healthcare technology systems.
- Leadership style that fosters employee growth, engagement, accountability, innovation, and professional development.
- Ability to develop, implement, and evaluate patient care and operational management programs.
- Strong organizational skills with the ability to prioritize competing demands and make sound decisions based on available data.
- Proven ability to lead effectively in stressful or rapidly changing situations.
- Skilled in conflict resolution, coaching, and performance management.
- Committed to fair, consistent, and equitable application of organizational policies and practices.
- Approachable and supportive to physicians, staff, patients, and families during routine and challenging situations.
- Strong critical thinking and problem-solving skills for addressing complex clinical and operational issues.
Physical Requirements
- Full range of body motion, including manual dexterity, hand-eye coordination, and the ability to assist with patient handling as needed.
- Ability to stand and walk for extended periods.
- Ability to lift, carry, push, and pull items weighing up to 50 pounds.
- Corrected vision and hearing within normal ranges.
- Ability to work under stressful conditions and flexible or irregular hours as needed.
- Exposure to communicable diseases and bodily fluids consistent with a healthcare environment.
Duties and Responsibilities
- Directs the day-to-day operations of assigned departments and service areas.
- Supervises licensed and unlicensed personnel and ensures appropriate delegation of responsibilities during periods of absence.
- Establishes departmental goals aligned with the organization's mission, vision, values, and strategic plan.
- Maintains accountability for decisions that impact departmental performance and organizational outcomes.
- Creates an environment that promotes staff engagement, professional growth, innovation, and sound clinical judgment.
- Promotes effective interdisciplinary communication and collaboration to ensure coordinated patient care.
- Conducts ongoing assessments of the physical, operational, and cultural environment to ensure alignment with organizational goals, regulatory requirements, and standards of care.
- Ensures compliance with accreditation, regulatory, and quality standards.
- Oversees workforce planning activities, including staffing, scheduling, recruitment, retention, employee development, and succession planning.
- Supports the design and implementation of care delivery models that address community needs, staff competencies, available resources, and desired patient outcomes.
- Participates in organizational policy development and strategic initiatives.
- Serves as a clinical and operational role model, demonstrating leadership and competence in managing clinical emergencies and complex situations.
- Collaborates with physicians, advanced practice providers, and interdisciplinary teams to support efficient, high-quality, and cost-effective patient care.
- Leads quality improvement, patient experience, patient safety, and operational excellence initiatives.
- Fosters a patient- and family-centered care environment that recognizes the importance of family, caregivers, and support systems.
- Oversees census management, patient placement, staffing optimization, and bed flow operations.
- Maintains accountability for patient safety programs and actively participates in organizational safety initiatives.
- Communicates effectively with diverse audiences through both written and verbal methods.
- Maintains visibility and accessibility to staff, providing leadership, mentorship, coaching, and support.
- Performs other duties and responsibilities as assigned.
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