SAP Support Quality Consultant
Rockwool · Chennai
ECC Senior SAP Quality Consultant
Digitalization is a strategic priority for ROCKWOOL. In alignment with this agenda, the organization is initiating the replacement of its existing ERP system with a modern solution. To ensure uninterrupted business operations during the transition, ROCKWOOL is establishing a dedicated support sub-team focused on maintaining the stability and performance of the legacy ERP platform.
The Senior Quality Consultant is responsible for guiding and driving the quality management strategy, ensuring that changes to implementations maximize synergy, savings, and benefits for the Group and OPCOs.
This role leads by example, mentoring and coaching junior consultants, and fostering a culture of continuous improvement and knowledge sharing.
The Senior Quality Consultant ensures, through collaboration with other consultants, that all support of RockBis Group is delivered consistently, with common data structures and definitions.
Acts as the SAP QM-expert, staying ahead of developments in the system and market, and proactively recommending improvements and innovations.
Keeps the line manager and stakeholders informed about status, plans, risks, and proposals for improvements in all support cases and projects.
Responsible for the quality and efficiency of consulting work, ensuring alignment with project assistance agreements and organizational objectives.
He has the authority to lead and complete agreed support tasks, projects, and responsibilities, and to drive cross-functional initiatives.
Works in accordance with the general procedures, policies, and guidelines for the Rockwool Group, with special attention to the RockBis Policies, Informatics Guideline, Data Security Guideline, Principles of Leadership, and the Project Management Guideline.
At Rockwool, we are committed to fostering long-term, stable employment relationships. We seek candidates who value professional growth, leadership, and are looking to build a lasting career within our organization.
Reporting Structure
Team Members:
The Senior Quality Consultant reports functionally to a Functional Manager (Product Managers or Functional Team Lead) who oversees domain-specific development, skill growth, and performance evaluation.
Reports operationally to the SAP Support sub team – Team Lead, coordinating day-to-day activities, ensuring alignment with SAP teams goals, and facilitating team cohesion.
Provides mentorship and guidance to junior consultants and cross-functional teams.cohesion.
Key responsibilities and activities include, but is not limited to:
Guide and drive the translation of business requirements (technical specification) into SAP QM solutions, ensuring best practices and strategic alignment.
Lead prioritization of assigned tasks and ensure timely, high-quality delivery.
Oversee and ensure all support tasks are delivered under agreed SLA and at a high level of quality.
Drive the configuration and optimization of the SAP QM system according to Group goals.
Ensure that modifications to quality management configuration are reviewed and approved by management/Solution Architect.
Identify, propose, and lead the implementation of add-on solutions beneficial for multiple OPCOs.
Foster clear and proactive communication with Functional Leads, line managers, and stakeholders.
Ensure all configuration and process documentation is maintained and up to date.
Coordinate and drive the rollout of new processes/functions across OPCOs.
Provide strong technical documentation and ensure knowledge transfer within the team.
Collaborate with representatives from other IT areas, customers, and suppliers to drive development feasibility and innovation.
Manage multiple priorities in a dynamic environment, initiating necessary tasks and ensuring complete follow-up.
Proactively clarify work instructions, analyze issues, and drive resolution.
Champion the ROCKWOOL DIGITAL Strategy of delivering Value-Added IT solutions to the Business.
Lead cross-functional teams to deliver new functionality that improves business efficiencies and productivity while aligning with the group’s architecture.
Provide functional guidance to ensure IT solution integrity and maintain updated documentation (technical specifications).
Promote and maintain a flexible, cooperative, team-oriented, customer-focused attitude within and between departments.
Mentor, coach, and develop junior consultants and team members.
Communication & Working Relationships
Working in an international environment
Being able to relate with technical and business stakeholders
Proficient in written and spoken English
Active listening
Adaptability
Personal qualities:
Demonstrated leadership, with a proactive and strategic mindset.
Self-motivated, driven, and enthusiastic, with a positive can-do attitude and a genuine professional passion.
Proven self-starter, eager to learn and share knowledge, and able to coordinate and inspire team members.
Highly adaptable, with strong prioritization and the ability to work well under pressure and meet deadlines.
Entrepreneurial and innovative approach.
Committed to continuous learning and keeping up with trends.
Able to take full responsibility and work collaboratively with the team.
Able to cooperate with people at all levels and across countries and cultures.
Dynamic individual who can unite technical specialists and business users with their knowledge and enthusiasm.
Initiative and ability to work with minimum supervision.
Demonstrates flexibility in working hours and a willingness to align with European time zones when required.
Required Skills & Experience
Skills & Experience – Essential
- Technical bachelor’s degree
- In-depth knowledge of SAP Quality Management (QM)
- Minimum years 4 + of full-time working and proven hands-on experience in SAP QM
- Strong understanding and analysis skills of business processes: Quality Planning, Quality Inspection, Quality Control, Audit Management, Nonconformance Management
- Demonstrated experience in guiding, mentoring, and developing teams
- Fluently communicating in English (verbally and writing) is a must as well as excellent presentation and documentation skills
Skills & Experience - Desirable
Excellent in interacting with business and IT teams in Europe, Asia, and North America
Global implementation and shared services experience
· Experience with JIRA, Xurrent, or some comparable tool
Experience with integration to other SAP modules (MM, PP, PM, SD)
Experience in driving process improvement and change management
ROCKWOOL Group Values
Ambition
We strive relentlessly for success
It all starts with ambition. Without ambition to drive things forward nothing happens. We believe we become a more successful company by being ambitious and setting big goals for ourselves, individuals and our teams.
Responsibility
Be the Rock – today and tomorrow
Do not shy away from taking personal responsibility when facing challenges. Success is built in teams; remember to share the praise and to recognize individual and collective achievements.
Integrity
Being honest and trustworthy
We never compromise our integrity for business results.
Efficiency
Breaking constraints and maximizing output
Avoid extravagance and maximise the value of the resources available to you to get the biggest sustainable result. Define clear priority areas and direct resources accordingly. Identify what is most urgent and important for ROCKWOOL and take action on these issues first.
Other Requirements:
Education: Technical bachelor’s degree
Languages: English