Central Station Operator
Sciens Building Solutions · Lowell
THE POSITION IN A NUTSHELL
Sciens Building Solutions seeks a Central Station Operator who is responsible for monitoring and responding to fire and burglar alarms, as well as handling various communication and data entry tasks. This role is crucial for ensuring the safety and security of our clients by monitoring alarm systems and coordinating with emergency services.
WHAT YOU’LL BE DOING (and doing well!)
- Monitor fire and burglar alarm panels from a centralized office environment to detect and respond promptly to any alerts or issues.
- Notify the appropriate municipal dispatch, such as police, fire departments, or medical services, in response to alarms.
- Contact customers regarding signals received, including trouble alerts, alarms, and other notifications, ensuring prompt and clear communication.
- Handle incoming calls from customers and aid or route calls as necessary.
- Monitor remote monitoring services and follow protocol for alarm triggers, including notifying designated contacts.
- Input and manage data related to alarms, customer accounts, and other relevant information.
WHAT WE LIKE ABOUT YOU
- High school diploma
- Proficient in issue resolution.
- Excellent organizational, decision-making, and communication skills.
- Strong working knowledge of the security industry.
WHAT WE’RE BRINGING TO THE TABLE
- Competitive salary based on qualifications.
- Paid time off plan and holidays.
- Company cell phone and laptop.
- Company vehicle.
- 401(k) matching.
- Short term and long-term disability.
- Medical, dental, and vision plans with options.
- Life insurance.
- Professional career development opportunities.
- Tuition reimbursement program.
COMPENSATION
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