Service Operations Supervisor
Rolls-Royce · Jakarta
Job Description
Location: Jakarta, Indonesia
Only candidates with the legal right to work in Indonesia will be considered. Please note that applicants without this eligibility will not be considered.
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Position Summary
We are looking for a Service Operations Supervisor to join our Service Operations team in Jakarta.
The Service Operations Supervisor is responsible for leading the end-to-end service operations of the Jakarta office – including managing the workshop and field service activities, coordinating engineers and technicians, ensuring compliance to all QHSE standards, and driving high customer satisfaction. The role plays a critical part in ensuring optimal manpower utilization, structured service delivery, and strong customer partnerships.
What you will be doing:
QHSE, Integrity & Compliance
Ensure all activities comply with Company and Corporate Policies, Code of Conduct, ISO standards, Quality Management System, Compliance and HSE requirements.
Support internal and external audits.
Promote continuous improvement of processes and procedures.
Maintain safe, clean, and compliant working areas in line with required standards.
Service Operations Management
Organise and manage field service and workshop operations to meet business objectives and exceed customer expectations.
Lead the Service & Support Team in developing service pipelines and managing overall revenue for the Rolls-Royce market.
Review job schedules to ensure all service jobs are executed on time and delivered according to plan.
Assess, monitor, and ensure adequate manpower availability with high utilisation.
Technical & Workshop Supervision
Ensure dismantling, inspection, repair, and assembly of RR engines are performed using correct procedures in accordance with Rolls-Royce manufacturing standards.
Ensure all tools and equipment, including special tools, are properly maintained, safe, and available for use.
Diagnose mechanical and electrical issues and ensure appropriate follow-up actions.
Team Leadership & Capability Development
Supervise technicians and service engineers in their daily workshop and field activities.
Lead competency planning and training needs analysis for RRS Indonesia personnel.
Drive knowledge transfer programs, particularly from Expatriate Advisors to local engineers and technicians.
Customer Relationship & Cross-Functional Coordination
Maintain strong communication and relationships with customers to achieve high levels of satisfaction.
Collaborate with Account Managers and Heads of Departments to develop opportunity budgets and business cases, supporting business growth.
Liaise with RRS Indonesia headquarters and branches regarding product support, logistics, accounting, HR, and administrative matters.
Reporting & Administration
Ensure all technical reports and required documentation are completed accurately and submitted on time.
Execute any ad-hoc duties assigned by management.
Position requirements:
Essential:
Min Diploma or Bachelor’s degree in Engineering (Mechanical/Electrical) or equivalent technical discipline.
Strong experience in service operations, workshop supervision, and field service execution.
Demonstrated ability to lead technicians and service engineers.
Strong commitment to QHSE standards and compliance.
Excellent communication and stakeholder management skills.
Ability to diagnose and troubleshoot mechanical and electrical issues effectively.
Preferred:
Experience in power systems, industrial engines, or marine/energy sectors.
Exposure to budget planning, service pipeline development, and utilization forecasting.
Supervisory experience in a multinational engineering or technical environment.
Hands-on knowledge of engine systems (preferably Rolls-Royce or similar heavy industrial engines).
About mtu Power Systems
Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.
We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Relocation assistance is not available for this position.