Account Manager SMB
Glovo
If you’re here, it’s because you’re looking for an exciting ride.
A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.
Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.
Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
What makes our ride unique?
🤝 Our culture and strong values.
💪 Our career development philosophy.
🤝 Our commitment to being a force for good.
We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.
YOUR MISSION
Glovo's SMB partners are what make our promise of "anything in minutes" real. As an Account Manager, SMB, you will own a portfolio of these partners and turn it into a growth engine by helping them sell more on Glovo while growing Glovo's revenue through smarter commercial terms, promotions and Glovo Ads. Over the next 12–18 months, your challenge is to grow your portfolio's GMV and make more of your partners active advertisers, while fixing the operational issues that cost them orders.
THE JOURNEY
- Own a portfolio of SMB partners end to end (their orders, GMV, AOV and profitability) and build account plans for the partners with the most potential.
- Drive commercial growth: negotiate commissions and terms, secure promotions and new branches, and upsell Glovo Ads and in-app visibility products.
- Run a high-tempo engagement rhythm: around 40 focused partner calls a day and 1–2 field days a week meeting partners face to face.
- Lead with data: run weekly portfolio reviews in Looker, Google Sheets and Salesforce, spot trends early, and bring partners clear, data-backed business reviews.
- Fix what costs partners orders: partner with Partner Operations, Live Ops and Courier Ops to improve availability, prep times, cancellations and delivery times.
- Be the voice of the partner inside Glovo: share market insights and help shape new campaigns and products.
- Protect the portfolio: spot at-risk partners early, resolve escalations end to end and keep churn low.