Senior Q-commerce Operations Specialist
Glovo
- As the Quick Commerce Operations Specialist, you will be the bridge between commercial ambition and operational excellence for the ITSEE region. You will own the operational performance of our Q-Commerce business across the region.
- You will act as the regional engine for efficiency and optimizing how we pick, pack, and deliver. Whether it’s reducing cancellations, optimizing the cost of large orders, or launching in-store picker models, you will be the go-to expert driving the execution of initiatives that directly impact our P&L and customer experience. You will be on top of the regional performance, identify opportunities and unlock value by implementing region-wide initiatives across all quick commerce levers.
- ROLE RESPONSIIBLITIES
Partner Operations
HQ Project implementation: Lead the regional coordination of Partner Ops initiatives in strict alignment with global team initiatives (e.g. picker accounts, Wait for Assembly,...)
KPI Optimization: Act as the primary enabler for local teams to hit targets on key operational metrics, including IND (Item Not Delivered, Cancellations, and Waiting Time)
Picking Excellence: Strategize and implement models to improve the overall execution of orders, finding commercially viable ways to improve order accuracy and speed.
Big Order & Bundling Strategy: Implement specific initiatives to reduce the cost of "Big Orders" in line with global initiatives
Cross-Functional Liaison: Bridge the gap between Q-Commerce needs and the core Supply Operations team to ensure the best outcomes Glovo
Q-Commerce Analytical Framework & Performance
Analytical Ownership: Design and own the QC analytical framework for the ITSEE region. You will be responsible for how we "view" the business operationally.
Unified Reporting: Ensure a unified approach to evaluating business performance across all ITSEE markets, ensuring data consistency and transparency. Owner of key documents like MP and Superdocs.
Opportunity Mapping: Proactively identify operational bottlenecks through deep-dive data analysis and turn those insights into actionable improvement plans.
Best Practice Scaling: Act as the regional knowledge hub, ensuring that a win in one city or country is quickly shared and implemented across the entire ITSEE group.